ALONA D MILLER
Hampton,VA
Summary
Industrious Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership. Maintaining in-depth knowledge of income tax credits, Section 8 and recertification vouchers. Successful in collecting 100% of rent owed and managing outstanding tenant issues.
Overview
12
12
years of professional experience
Work History
Property Manager
Newport News Redevelopment & Housing Authority
Newport News, VA
10.2020 - Current
- Exceeded occupancy standards by maintaining occupancy rate of 99%.
- Maintained property of 600 residents by resolving tenant complaints and enforcing rules of occupancy.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated general maintenance repairs to keep facilities operational and attractive.
- Planned and conducted meetings on monthly basis to enable residents to voice concerns and provide forum for issues to be addressed
- Reviewed invoices for payment related to property costs based on contractual specifications.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations
- Collected average of 98% and maintained careful records of rental payments and payment dates
- Passed REAC score with 96%
Asset Manager
Waukegan Housing Authority
Waukegan, IL
04.2019 - 07.2020
- Approved capital budgeting decisions based on detailed project analysis of cash investment, net value and risk analysis
- Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies
- Responded quickly to concerns regarding community from prospective and current residents
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
- Acted as liaison between construction manager and tenant during build-out phase of tenant suite
- Coordinated maintenance and repair requests with department and contacted contractors for bid proposals
- Collected and maintained careful records of rental payments
- Contacted tenants to collect overdue rent or to discuss other important issues
- Recognized for fostering good working relationships with owners, residents and board members
- Regularly updated upper staff regarding leasing and property status
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Passed REAC with score 98%
- Maintained 100% occupancy rate
- Conducted annual re-examination appointments and housekeeping inspections
- Coordinated general maintenance and major repairs to keep facilities operational and attractive
- Maintained 100% satisfaction rating with employer by providing exceptional service and support to tenants and fellow co workers
Sr. Pharmacy Technician
Fresenius Kidney Care Lake Bluff
Lake Bluff, IL
01.2019 - 04.2019
- Fulfilled over 80 medication orders daily and entered orders into system.
- Prepared prescription transfer requests from competitor companies.
- Created new Customer profiles and updated information in pharmacy computer systems.
- Verified Prescriptions by contacting physicians' offices and receiving approval.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Property Manager
Lake County Housing Authority
Grayslake, IL
09.2013 - 10.2018
- Collected over $29,000.00 within one year of previous delinquencies and kept careful records of rental payments
- Oversaw budgeting process for over 500 assigned properties
- Managed all day-to-day activities involving tenants, subcontractors and property management
- Monitored common areas for cleanliness and safety
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation
- Regularly updated asset management staff regarding leasing and property status
- Monitored all infrastructure and building expenses
- Recommended clarifications and changes in program policies to director of property management
- Reviewed completed applications and assessed household information against file history and program regulations
- Conducted annual re-examination appointments and housekeeping inspections
- Maintained tenant relations with regular tenant visits and phone calls
- Acted as liaison between construction manager and tenant during build-out phase of tenant suite
- Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks
- Handled resident complaints and expedited all maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs
Education
Certification - Fair Housing Certified
Virginia Department of Professional And Occupation
Richmond, VA04.2023
Certification - Managing Maintenance Certification
National Association of Housing And Redevelopment
Washington, DC03.2023
Certification - Inspector
American Property Consultants
Richmond, VA10.2022
Certification - HUD Section 3 And Procurement
Nan McKay
Chula Vista, CA2017
HUD Certification - HUD Supervision And Management
Nan McKay
Chula Vista, CA2017
Certification - HUD Occupancy Specialist & Rent Calculations
Nan McKay
Chula Vista, CA2016
Certification - HUD Public Housing Specialist
NAHRO
Peoria, IL2014
Certification - Multifamily Housing Specialist
Nan McKay
San Diego, CA 10.2023 - 10.2023
Skills
- Portfolio Management
- Problem resolution
- Property tours and inspections
- Tenant and eviction laws
- Affordable housing programs knowledge
- Staff Management
- Multi-family property management
- Financial budgeting and reporting
- Property management
- Exceptional oral and written communication skills
- Leasing
- Team management
Affiliations
- Received recognition of well put organizational order of tenant's files through HUD audit
- Received award for "Employee of the Month"
Timeline
Certification - Multifamily Housing Specialist
Nan McKay
10.2023 - 10.2023
Property Manager
Newport News Redevelopment & Housing Authority
10.2020 - Current
Asset Manager
Waukegan Housing Authority
04.2019 - 07.2020
Sr. Pharmacy Technician
Fresenius Kidney Care Lake Bluff
01.2019 - 04.2019
Property Manager
Lake County Housing Authority
09.2013 - 10.2018
Certification - Fair Housing Certified
Virginia Department of Professional And Occupation
Certification - Managing Maintenance Certification
National Association of Housing And Redevelopment
Certification - Inspector
American Property Consultants
Certification - HUD Section 3 And Procurement
Nan McKay
HUD Certification - HUD Supervision And Management
Nan McKay
Certification - HUD Occupancy Specialist & Rent Calculations
Nan McKay
Certification - HUD Public Housing Specialist
NAHRO
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