Alondra Aldea
Orlando,FL
Summary
Proven track record in enhancing customer loyalty and streamlining front-end operations, notably with Lake County Schools. Excelled in critical thinking and active listening, significantly improving client relations and problem resolution. Demonstrated expertise in data entry and professional telephone demeanor, achieving high retention rates and positive client feedback without exceeding a 55-word limit.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lake County Schools
08.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Front Desk Receptionist
Express Employment
03.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Wilby High School
Waterbury, CTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Client relations
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Lake County Schools
08.2022 - 09.2024
Front Desk Receptionist
Express Employment
03.2022 - 08.2022
Wilby High School
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