Summary
Overview
Work History
Education
Skills
LANGUAGES
Work Availability
Timeline
Awards
CustomerServiceRepresentative

Alondra Anguiano

grants,New Mexico

Summary

Experienced in managing customer interactions and resolving issues promptly. Utilizes strong communication skills and empathy to build lasting customer relationships. Demonstrated success in maintaining high levels of customer satisfaction and fostering client loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Accenture Services Private
01.2025 - 06.2025
  • Managed high-volume calls, ensuring quality service and customer satisfaction.
  • Resolved inquiries through effective communication and problem-solving.
  • Managed case files for compliance with child support regulations.
  • Conducted investigations to verify income of non-custodial parents.
  • Provided exceptional support regarding insurance and billing issues.
  • Coordinated scheduling and follow-up communications to enhance patient experience.
  • Utilized healthcare regulations to resolve complex patient concerns.

customer service

California mortgage relief
01.2022 - 09.2024
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
  • Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Managed high-volume outbound calls to engage customers and proved needed documents or needed programe information

Phone Bank Teller for Bank of America Project/USSA

Alorica
03.2021 - 01.2022
  • Managed cash drawer operations, ensuring compliance with banking regulations and policies.
  • Assisted customers with account inquiries and provided tailored financial product recommendations.
  • Trained new staff on operational procedures, improving team productivity and service standards.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.

Sales Woman

Eastern Oils
01.2019 - 10.2020
  • Cultivated client relationships to boost satisfaction and retention.
  • Executed sales strategies to promote Eastern Oils products.
  • Gained customer trust through persuasive and composed demeanor.
  • Presented professional image aligned with company's brand values.
  • Identified new business opportunities via cold calling and networking.

Customer Service/Cashier

Mcdonalds
07.2018 - 01.2019
  • Processed customer transactions using point-of-sale systems.
  • Assisted customers with menu selections to enhance dining experience.
  • Maintained cleanliness and organization of workstations for health compliance.
  • Collaborated with team members to optimize workflow, improving service speed.
  • Handled high-pressure situations calmly during busy periods.

Education

High School Diploma -

Highland High School
Albuquerque, NM
01.2021

Skills

  • Data entry
  • Call center experience
  • Payment processing
  • Appointment scheduling
  • Empathy and patience
  • Active listening
  • De-escalation techniques
  • Product sales
  • Multi-line phone talent
  • Account updating
  • Information security
  • HIPAA compliance

LANGUAGES

English
Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Accenture Services Private
01.2025 - 06.2025

customer service

California mortgage relief
01.2022 - 09.2024

Phone Bank Teller for Bank of America Project/USSA

Alorica
03.2021 - 01.2022

Sales Woman

Eastern Oils
01.2019 - 10.2020

Customer Service/Cashier

Mcdonalds
07.2018 - 01.2019

High School Diploma -

Highland High School

Awards

Honor Roll

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