Alondra Barrios-Navarro
Carson,CA
Summary
College student that has Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
JCPenney
09.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Be able to sell credit cards
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Student Assistant
Assistant To Dean
09.2022 - 05.2023
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Assisted professors with grading assignments, resulting in timely feedback for students.
- Conducted research for faculty projects, contributing to the successful completion of academic studies.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Managed student appointments for academic advising, streamlining scheduling processes and reducing wait times.
- Maintained accurate inventory of office supplies, ensuring availability of necessary materials for daily operations.
- Improved communication within the office by creating informative email updates regarding deadlines and announcements.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Copied, organized and distributed classroom assignments or other paperwork.
Food Service Worker
Pieology Pizzeria
01.2022 - 04.2023
- Distributed food to waiters and waitresses to serve to customers.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Adjusted food preparation methods in accordance with customer requests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Monitored food quality and freshness throughout day.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Food Service Worker
Farmer Boys Restaurant
11.2021 - 08.2022
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Reduced wait times for guests by expediting food delivery from kitchen to tables.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Indio High School
Indio, CA05.2022
Skills
- Customer Service
- Order Processing
- Display Setup
- Money Handling
- Teamwork
- Sales Expertise
- Problem-Solving
- Time Management
- Stocking and Receiving
- Flexible Hours
- Team Leadership
- Store Organization
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Associate
JCPenney
09.2023 - Current
Student Assistant
Assistant To Dean
09.2022 - 05.2023
Food Service Worker
Pieology Pizzeria
01.2022 - 04.2023
Food Service Worker
Farmer Boys Restaurant
11.2021 - 08.2022
High School Diploma -
Indio High School