Alondra Castilla
Wichita Falls,TX
Summary
Experienced in the service industry with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and fellow associates. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Baker
Crumbl Cookies
Wichita Falls, TX
07.2023 - Current
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
Customer Service Representative
Pizza Hut
Wichita Falls, TX
01.2023 - 05.2023
- Exhibited unwavering professionalism while handling difficult clients.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Lifeguard
Cast Away Cove Water Park
Wichita Falls, TX
05.2022 - 07.2022
- Performed emergency rescues when necessary.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Enforced all safety regulations and posted rules for patrons.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Provided first aid care to injured patrons.
Education
Wichita Falls High School
Wichita Falls, TXSkills
- Dessert Decorating
- Customer Service
- Food Safety
- First Aid
- Inbound and Outbound Calling
- Efficiently handling orders
- Product Knowledge
- Customer Relations
- Clerical Support
- Conflict Resolution
Affiliations
- Regular community service
- National Honor Society
- High School cheer team
Certification
- Food Handlers License
Languages
Spanish
Limited
Timeline
Baker
Crumbl Cookies
07.2023 - Current
Customer Service Representative
Pizza Hut
01.2023 - 05.2023
Lifeguard
Cast Away Cove Water Park
05.2022 - 07.2022
Wichita Falls High School