Alondra Cervantes
Waxahachie,TX
Summary
Dynamic professional with expertise in client relationship management and problem-solving, honed as a Personal Banker. Excelled in cross-selling bank products, enhancing customer satisfaction. Proven leader, mentoring teams to success. Adept at multitasking and building relationships, driving results through effective communication and teamwork. Achieved 20% increase in customer engagement.
Overview
5
5
years of professional experience
Work History
Personal Banker
CNB of Texas
03.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Cross-sold bank products and services to meet customer needs and provide options.
Childcare Site Director
YMCA
06.2021 - 02.2024
- Managed daily operations of the childcare site, ensuring compliance with state regulations and licensing requirements.
- Streamlined administrative processes by efficiently organizing records, documentation, and enrollment procedures.
- Collaborated with parents and staff to address individual needs of each child, resulting in improved overall development.
- Successfully managed budgetary constraints while maintaining high-quality resources for both children and staff members.
Education
Bachelor of Science - Sociology
Texas Woman's University
Denton, TX12.2024
Skills
- Attention to detail
- Customer satisfaction
- Verbal and written communication
- Client relationship management
- Relationship building
- Teamwork
- Problem-solving
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
CNB of Texas
03.2024 - Current
Childcare Site Director
YMCA
06.2021 - 02.2024
Bachelor of Science - Sociology
Texas Woman's University