Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alondra Contreras

Mount Vernon

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Barista Shift Lead

Indulge Bakery
05.2021 - Current
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
  • Led by example in customer service, setting high standard for team.
  • Resolved customer complaints with empathy and professionalism, restoring customer confidence.

Barista

The Coffee Barn
02.2024 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

Mount Vernon Highschool
Mount Vernon, WA
06-2021

Skills

  • Cash handling
  • Customer service
  • Relationship building
  • Product knowledge
  • Team development
  • Bilingual

Languages

Spanish
English

Timeline

Barista

The Coffee Barn
02.2024 - 08.2024

Barista Shift Lead

Indulge Bakery
05.2021 - Current

Mount Vernon Highschool

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