Alondra Dolores Fragoso
Las Vegas
Summary
Customer service for over eight years. Enhancing guest experience through communication and teamwork. Adapting to high paced environments and ensuring seamless service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front Desk
ICON Eyecare
12.2024 - 06.2026
- Greet and check in patients, answer queries, collect co-pays, and schedule appointments
- Monitor lobby and work area to optimize patient flow and efficiency
- Manage referrals, perform data entry, and fax documentation across departments
- Enhance patient experience through effective communication and support
- Ensure accurate processing of forms and billing.
Server /Food Runner / Host
Grand Lux Cafe, Venetian
05.2017 - 02.2024
- Deliver orders swiftly, ensuring accuracy and correct temperatures
- Input customer orders into POS system efficiently
- Facilitate communication between kitchen and front of house
- Trained new team members on restaurant procedures and service standards.
- Resolved guest concerns promptly, fostering positive dining experiences and repeat visits.
- Maintained knowledge of menu items and daily specials to enhance guest experience.
Food Runner
Hakkasan Restaurant, MGM
10.2019 - 04.2020
- Provided engaging service, enhancing guest satisfaction in a dynamic setting.
- Adapted swiftly to fast-paced environment, ensuring seamless operations.
- Collaborated with kitchen staff to maintain accurate order flow and presentation
- Maintained knowledge of menu items to provide informed recommendations to guests
Skills
- Data Entry & Record Management
- Training and Mentoring
- Microsoft Office & Google Drive
- Communication
- POS Systems
- Interpersonal Skills
- Clinical Terminology & Documentation
- Electronic Health Record (EHR) Management
- Medical Billing & Coding
- Teamwork
- Spanish - Expert
Certification
- Food Handler Safety Card
- TAM Card
Timeline
Front Desk
ICON Eyecare
12.2024 - 06.2026
Food Runner
Hakkasan Restaurant, MGM
10.2019 - 04.2020
Server /Food Runner / Host
Grand Lux Cafe, Venetian
05.2017 - 02.2024