Mya Williams
Baltimore,MD
Summary
Experienced healthcare administrative professional with expertise in Epic EHR, patient registration, insurance verification, and high-volume administrative support. Early graduate from Benjamin Franklin High School with advanced studies in Computer Science, demonstrating technical proficiency and fast learning. Bilingual in English and Spanish, skilled at managing confidential records and improving office workflows. Seeking a long-term professional role to leverage healthcare, customer service, and
organizational skills.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Sinai Hospital, Life Bridge Health
Baltimore MD
08.2023 - Current
- Supported frontline administrative operations by accurately managing patient records andensuring timely access to critical information through the Epic electronic health record (EHR)system.
- Served as a key point of contact for physicians, nurses, and administrative staff, providing prompt assistance, clarifying documentation needs, and improving the flow of information across departments.
- Performed high-volume data entry with strict attention to detail, maintaining 99% accuracy while handling confidential patient information in compliance with HIPAA regulations.
- Assisted in patient registration support tasks, including verifying demographic information,updating insurance details, and ensuring accurate chart creation to prevent processing delays.
- Led staff training on new documentation and health information protocols, strengthening team efficiency, compliance, and communication.
- Investigate and correct record discrepancies by collaborating with nurses, physicians,registration, and billing teams.
- Support billing and revenue cycle activities by ensuring proper coding documentation, resolving missing/incomplete records, and reducing claim rejections.
- Analyzed workflow bottlenecks and helped develop process improvements that enhanced turnaround time for record retrieval and administrative requests.
- Collaborated with cross-functional teams to streamline information sharing, reinforcing aprofessional, customer-focused environment etc...
Assistant Store Manager
Papa John's Pizza
Baltimore, MD
08.2018 - 07.2023
- Supervised daily store operations, ensuring consistent, high-quality customer service in a fast-paced, high-volume environment.
- Trained, coached, and supervised employees, improving team productivity, communication, and workflow efficiency.
- Managed front-counter operations, including greeting customers, answering questions, resolving complaints, and ensuring a positive experience for all guests.
- Handled administrative tasks such as cash handling, balancing registers, preparing deposits, tracking inventory, and completing daily operational reports.
- Coordinated staffing schedules and delegated tasks to maintain smooth operations during peak hours.
- Maintained compliance with company policies, safety regulations, and sanitation standards.
- Led workflow improvements that reduced wait times, increased service accuracy, and strengthened customer satisfaction.
- Assisted with ordering supplies, monitoring stock levels, and organizing product inventory to prevent shortages.
- Communicated effectively with team members and management to resolve issues quickly and maintain store performance etc...
Education
High School Diploma - Early Graduate – Advanced Studies
Benjamin Franklin High School
Reisterstown MD05.2021
Skills
- CPR / First Aid Certified
- Administrative Support & Front Desk Operations
- Patient Registration & Customer Service
- Epic EHR (Expert)
- Call Handling & Phone Etiquette
- Insurance Verification & Prior Authorizations
- Faxing, Scanning, Document Handling
- Data Entry & Record Management
- HIPAA Compliance & Confidentiality
- Scheduling & Multi-line Phone Support
- Incident Reporting & Conflict Resolution
- Leadership, Training & Team Coordination
- JavaScript, React, Nodejs, Python, SQL
- HIPAA Compliance & Privacy Regulations
- Basic Medical TerminologyMicrosoft Office, Microsoft Works, Microsoft Excel
- Data Entry & Documentation Accuracy
- Multi-tasking in High-Volume Settings
- Time ManagementDetail oriented
- Empathy
- Flexibility
- Issue escalation
- Corporate policies and procedures
- Self directed
- Customer Relations
- Data management
- Excellent Communication Skills
- Patience
- Compassion
- Healthcare Volunteer Experience
Timeline
Front Desk Receptionist
Sinai Hospital, Life Bridge Health
08.2023 - Current
Assistant Store Manager
Papa John's Pizza
08.2018 - 07.2023
High School Diploma - Early Graduate – Advanced Studies
Benjamin Franklin High School