FRANDELINE LOUIS
Miami,FL
Summary
Results-driven professional with a successful track record of organizing and executing events of all sizes. Adept at handling all aspects of event planning, from budgeting and scheduling to vendor relations and postevent follow-up. Exceptional problem-solving and organizational skills, with a passion for creating unforgettable experiences for guests.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Hilton Grand Vacations
Solara Surfside
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Recreational Supervisor
Hilton Grand Vacations
Surfside, Florida
08.2023 - Current
- Developed and implemented engaging recreational programs for diverse age groups.
- Oversaw daily operations of facilities, ensuring safety and cleanliness standards were met.
- Trained and mentored staff in customer service excellence and program delivery techniques.
- Established partnerships with local Hotels and Venues to promote youth engagement in recreational activities.
- Handled customer inquiries professionally and efficiently, providing timely assistance with registrations or other questions related to program offerings.
Jeweler
Freelance jeweler
North Miami, Florida
03.2022 - Current
- Developed a high level of skill in setting, sizing and repairing jewelry pieces
- Provided guidance to customers regarding proper care and maintenance of their jewelry items
- Adhered strictly to safety protocols while working with hazardous chemicals or sharp objects
- Engraved initials or symbols onto finished pieces for personalized touch
- Maintained records of repairs done on a regular basis for quality control purposes
- Analyzed customer requests for custom orders to determine feasibility
- Monitored temperature levels during soldering process for optimal results
- Inspected gemstones for clarity, coloration and defects prior to use
Visitor Service Manager
Museum Of Contemporary Art
North Miami, FL
07.2021 - 06.2023
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Collaborated with customers to offer solutions to service needs
- Adhered to customer service standards to foster satisfaction and retention
- Resolved customer inquiries and complaints requiring management-level escalation
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Brand Ambassador
Blessed Smoke Shop
North Miami, FL
04.2021 - 04.2023
- Engaged consumers through product demonstrations and promotional events, enhancing brand visibility.
- Developed and maintained strong relationships with retail partners, driving collaborative marketing efforts.
- Coordinated social media campaigns to increase brand awareness and consumer engagement across platforms.
- Trained new ambassadors on brand messaging and customer interaction strategies, improving team effectiveness.
Gallery Attendant
Museum Of Contemporary Art
North Miami, FL
07.2018 - 07.2021
- Set up exhibition and event spaces to install pieces for display
- Handled gallery calendar of exhibitions, workers and special events
- Discussed philosophy of gallery, educating visitors on roster of artists and objective of illustrations
- Ran front desk of high-traffic gallery to ensure admission payments and visitor safety
Host
Outback Steakhouse
Pembroke Pines, Florida
07.2019 - 01.2021
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Greeted guests in a friendly and professional manner, providing excellent customer service
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
- Answered phone calls to take reservations and address guest questions and concerns
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours
- Conversed with members and guests in outgoing and friendly manner
Camp Counselor
Museum Of Contemporary Art
North Miami, FL
06.2017 - 08.2018
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Established and built relationships with campers to ease fears in new environment
- Helped campers build confidence and self-esteem through consistent guidance and mentoring
- Coordinated and led group activities for campers and counselors
Sales Associate
Vans Off The Wall
Los Alamitos, CA
03.2015 - 06.2016
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
Education
Master Of Art History - Graphic design
Full Sail University
Winter Park, FL01.2024
Associate of Arts - Sound Engineer
Sail University
Winter Park, FL01.2022
Skills
- Advanced Haitian Creole Ability
- Flexible Schedule
- Crew Leadership
- Culture Development
- Customer Service
- Quality Assurance
- Quality Control
- Proficient in adobe
- Technical Support
- Interpersonal Relationships
- Maintenance and Repair
- Pottery skills
- Event Staffing
- Donor Relations
- Catering Coordination
- Event Supervision
- Event Publicity
- Digital Marketing
- Sponsorship Development
- CPR/First Aid instructor certified
- ServSafe food and allergen certified
Timeline
Front Desk Receptionist
Hilton Grand Vacations
08.2023 - Current
Recreational Supervisor
Hilton Grand Vacations
08.2023 - Current
Jeweler
Freelance jeweler
03.2022 - Current
Visitor Service Manager
Museum Of Contemporary Art
07.2021 - 06.2023
Brand Ambassador
Blessed Smoke Shop
04.2021 - 04.2023
Host
Outback Steakhouse
07.2019 - 01.2021
Gallery Attendant
Museum Of Contemporary Art
07.2018 - 07.2021
Camp Counselor
Museum Of Contemporary Art
06.2017 - 08.2018
Sales Associate
Vans Off The Wall
03.2015 - 06.2016
Master Of Art History - Graphic design
Full Sail University
Associate of Arts - Sound Engineer
Sail University