Alondra Escarcega
Ceres,CA
Summary
Dynamic General Manager with a proven track record at Raising Cane's, excelling in operations management and team leadership. Expert in driving sales growth and enhancing employee satisfaction through innovative training programs. Skilled in P&L management, fostering strong client relationships, and implementing strategies that streamline operations and boost profitability.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
22
22
years of professional experience
Work History
General Manager
Raising Cane's
08.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Denny's Restaurants
06.2007 - 08.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Shift Supervisor
McDonald's Restaurant
02.2004 - 05.2007
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Education
Minor in Music - Theological Studies
IBC
Indianapolis, IN05-2007
High School Diploma - General Studies
Modesto High School
Modesto05-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Training and coaching
- Team leadership
- Staff training/development
- Inventory control
- Customer relationship management
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
Languages
Spanish
Full Professional
Timeline
General Manager
Raising Cane's
08.2022 - Current
General Manager
Denny's Restaurants
06.2007 - 08.2022
Shift Supervisor
McDonald's Restaurant
02.2004 - 05.2007
Minor in Music - Theological Studies
IBC
High School Diploma - General Studies
Modesto High School
Similar Profiles
Mariah McQuirterMariah McQuirter
Crew Member Trainer at Raising Cane's RestaurantsCrew Member Trainer at Raising Cane's Restaurants
Gabrielle SparksGabrielle Sparks
Drive-Thru Cashier at Raising Cane'sDrive-Thru Cashier at Raising Cane's
Caleb JohnsonCaleb Johnson
Team Member at Raising Cane's RestaurantsTeam Member at Raising Cane's Restaurants
Felicia GudinoFelicia Gudino
Payroll Specialist at San Joaquin General HospitalPayroll Specialist at San Joaquin General Hospital
Rylee RandezRylee Randez
Cashier & Food Runner at George Costa Ball Field ComplexCashier & Food Runner at George Costa Ball Field Complex