Daniela Maldonado
Ceres,CA
Summary
Accomplished Shift Supervisor at Starbucks, adept in cash handling and document management, ensuring financial accuracy. Excelled in training and mentoring staff, fostering team collaboration and leadership. Enhanced customer satisfaction through effective problem-solving. Recognized for workplace safety and strong communication skills, achieving a 95% reduction in discrepancies.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
11.2020 - Current
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Associate of Applied Science - Applied Psychology
California State University, Stanislaus
Turlock, CA06-2026
Skills
- Document management
- Workplace safety
- Safety awareness
- Training and mentoring
- Staff motivation
- Team collaboration and leadership
- Strong verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
11.2020 - Current
Associate of Applied Science - Applied Psychology
California State University, Stanislaus