Alondra Estrada

Led the sales floor operations and daily customer service.

• Achieved highest sales efficiency through personalized customer engagement
• Guided guests in selecting charms, rings, necklaces, and bracelet styles to enhance their shopping experience
• Executed sales transactions accurately through POS and payment systems to ensure seamless customer service

• Managed store opening and closing, ensuring adherence to security and cash handling procedures.
• Oversaw sales floor operations and assisted associates during peak times to optimize customer service.
• Handled customer purchases at cash wrap, utilizing register and POS systems for accurate transaction processing.

• Opened and closed store, ensuring secure operations and readiness for business.
• Ensured associates set daily sales goals to enhance productivity.
• Completed Monday tasks by ordering money and supplies, maintaining optimal stock levels.
• Developed visual maps for store updates to enhance layout and customer experience.

• Coached associates to prioritize sales-driven strategies on the sales floor.
• Managed store opening and closing procedures to ensure smooth operations.
• Managed email communications efficiently each morning and night.

• Assisted customers in finding their sizes and selecting items that enhanced their shopping experience.
• Created a positive atmosphere to encourage customer engagement.
• Helped customers find their sizes and helped them find items that worked for them.
• Ensured appealing sales floor presentation through effective folding, sizing, and fixture recovery.

• Assisted customers with product selection and home décor questions on sales floor.
• Maintained sales floor stock levels to enhance customer shopping experience.
• Processed purchases at cash register using POS and payment procedures.
• Managed cash registers during peak hours to ensure smooth transactions.
• Restocked merchandise from stockroom to maintain full, organized HomeGoods displays.