ALONDRA FERNANDEZ
Roselle Park,NJ
Summary
Professional Secretary with excellent experience in customer service. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker offering keen attention to detail.
Overview
5
5
years of professional experience
Work History
Secretary
Rms Accountants & Tax Professionals Corp
03.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed calendars, scheduling appointments and meetings.
Sales Associate
Walmart
04.2021 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise..
- Helped customers locate products and checked store system for merchandise at other sites..
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Manager
Sally Beauty Supply
02.2019 - 03.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Middletown High School
Middletown, OH06.2019
Skills
- Customer Service
- Verbal and written communication
- Clear Communication
- Invoice Processing
- Organization
- Appointment Scheduling
- Multi-Line Phone Systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Secretary
Rms Accountants & Tax Professionals Corp
03.2023 - Current
Sales Associate
Walmart
04.2021 - 11.2022
Assistant Manager
Sally Beauty Supply
02.2019 - 03.2021
High School Diploma -
Middletown High School