Alondra Garcia
Duncanville,TX
Summary
Detail-oriented professional with extensive experience in front desk operations at Casper Family Dentistry. Proven ability to enhance patient satisfaction through effective communication and appointment scheduling. Skilled in HIPAA compliance and insurance verification, while fostering team collaboration and delivering exceptional customer service. Bilingual in English and Spanish, ensuring inclusive patient interactions.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Casper Family Dentistry
03.2023 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained confidentiality of patient records, adhering to HIPAA regulations and office policies.
- Coordinated communication between patients and dental staff to enhance service delivery.
- Assisted patients with insurance verification, such as private insurance and Medicaid.
- I work with Open Dental.
- Trained new staff on the software system and customer service.
- Greeted patient when coming in.
- Making sure the lobby is clean and tidy so patients feel comfortable.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Helped patients complete necessary medical forms and documentation.
- Reduced patient wait times with effective communication between dental staff for prompt treatment coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Confirmed appointments, and made sure to reschedule if needed.
- Treatment planned, explain to patient what doctor is recommending.
- Explain to the patient payment options and try to help them out as much as possible.
- Called lab cases when a crown will come in and schedule an appointment.
- I made sure to follow up with the patient after treatment to make sure all is good and there is no pain.
- Made sure all paperwork is scanned into the patient chart and placed correctly.
- Audit charts at the end of the day and make sure everything is verified for the next day.
- Follow up with the patient regarding insurance, and let them know if the basic exam is covered.
Sales Associate
Old Navy
05.2020 - Current
- Enhanced customer experiences through personalized service and product recommendations.
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Trained new sales associates on operational processes and customer engagement techniques.
- Collaborated with team members to execute promotional displays and maintain store presentation standards.
- Made sure all products are placed correctly, following the book of the month.
- Ordered product for customer if size is not in stock.
- Made sure to backstock extra products.
- complete online orders.
- Handling cash registers and offering credit cards.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Kennel Technician
Dog City
04.2022 - 01.2023
- Provided daily care and monitoring of kennel animals to ensure health and well-being.
- Implemented sanitation protocols to maintain cleanliness and prevent disease spread.
- Assisted in training new staff on animal handling and care procedures.
- Developed efficient feeding schedules tailored to individual animal needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Maintained accurate inventory records for pet supplies and food, ensuring availability and controlling costs through strategic ordering.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
- Trained animals in behavioral compliance or other special routines or commands.
- Educated visitors and staff on proper animal care and handling.
Education
High School Diploma -
Duncanville High School
Skills
- Front desk operations
- Patient scheduling
- HIPAA compliance
- Insurance verification
- Customer service
- Appointment confirmation
- Inventory management
- Payment processing
- Follow-up care
- Treatment planning
- Time management
- Sales techniques
- Cash handling
- Team collaboration
- Attention to detail
- Listening skills
- Telephone etiquette
- Scheduling
- Problem-solving skills
- Appointment scheduling
- File organization
- Front office management
- Guest relations
- Office supplies ordering
- Fluent in english and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Casper Family Dentistry
03.2023 - Current
Kennel Technician
Dog City
04.2022 - 01.2023
Sales Associate
Old Navy
05.2020 - Current
High School Diploma -
Duncanville High School