Alondra Gonzalez
Norwalk,CA
Summary
Dynamic BDC Representative with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
7
7
years of professional experience
Work History
BDC Representative/ Cashier
Puente Hills Volkswagen
02.2024 - 07.2024
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Provided exceptional service with knowledge of products and services.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
BDC Representative/ Guest Relations
Sierra Subaru of Monrovia
01.2022 - 01.2024
- Accurately scheduled appointments of the high volume of incoming/outgoing calls, updated accounts, and maintained customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Call Center Representative
Somerset Family Dentistry
03.2020 - 01.2022
- Managed high call volumes for 8 offices, while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Receptionist
Nextar cabinets & closets
08.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Confirmed appointments, communicated with clients, and updated client records.
Sales Associate
Aldo
04.2019 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to achieve sales targets and improve overall store performance.
Sales Associate
Forever 21
09.2017 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
In progress for my associates degree -
Cypress Community College
High School diploma -
Norwalk High School
01.2015
Skills
- Great when working both independently and in groups
- Quick learner
- Multi Line Phone Systems
- Microsoft Excel, Outlook, Word, PowerPoint
- Time Management
- Proficient in Reynolds and Reynolds application
- CDK application
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
BDC Representative/ Cashier
Puente Hills Volkswagen
02.2024 - 07.2024
BDC Representative/ Guest Relations
Sierra Subaru of Monrovia
01.2022 - 01.2024
Call Center Representative
Somerset Family Dentistry
03.2020 - 01.2022
Receptionist
Nextar cabinets & closets
08.2019 - 05.2020
Sales Associate
Aldo
04.2019 - 08.2019
Sales Associate
Forever 21
09.2017 - 08.2019
In progress for my associates degree -
Cypress Community College
High School diploma -
Norwalk High School
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