Keyla Duarte
Helmetta
Summary
Contributing to an organization that prioritizes collective learning and effectively utilizing skills for overall company success.
Overview
2020
2020
years of professional experience
Work History
BDC Representative Sales/ BDC Representative Service
Open Road Cadillac/Open Road Mazda
Morristown, NJ
- Managed inbound and outbound communications as BDC representative, effectively promoting products and services to potential customers.
- Monitored and responded to online inquiries, providing information and support to users.
- Facilitated outbound communication by making 108 calls per shift, focusing on business development initiatives.
- Managed appointment calendar to ensure timely and organized meetings with stakeholders.
- Facilitated customer interactions and communicated promotional offers to drive purchasing decisions.
- Oversaw call distribution, ensuring timely connection to relevant individuals and departments for effective issue resolution.
- Conducted follow-up outreach to customers regarding their recent purchases and inquiries, enhancing customer relations.
- Engaged with customers to suggest merchandise and communicate promotional opportunities, fostering a positive shopping experience.
- Monitored progress and implemented strategies to fulfill daily and monthly goals effectively.
- Mastered product details and applied insights to provide comprehensive customer support.
- Managed inbound and outbound communications to support dealership operations as a BDC representative.
- Handled incoming calls, delivering prompt assistance and resolving customer issues effectively.
- Facilitated business development through consistent outreach, completing over 70 outbound calls each shift.
- Crafted compelling advertisements for new promotions, targeting key demographics to maximize outreach and impact.
- Informed customers about recall details and procedures to facilitate timely resolutions and enhance customer experience.
- Managed appointment calendar to ensure timely and organized meetings with clients and stakeholders.
- Oversaw call distribution, ensuring timely connection to relevant individuals and departments for effective issue resolution.
- Engaged with customers post-purchase to address any concerns and gather feedback.
- Studied and analyzed mechanical concepts to support effective problem-solving in engineering tasks.
- Monitored progress and successfully met daily and monthly goals to enhance overall productivity.
- Set appointments
- Directed calls to appropriate individuals and departments
BDC Representative Sales
Honda of Freehold
Freehold, NJ
03.2019 - 05.2019
- Responding To Internet Inquiries
- Made over 120 Outbound phone calls Per shift, Creating business
- Set Appointments
- Built customer relationships, and advertised customers on purchases and promotions.
- Directed calls to appropriate individuals and departments
- Contacted customers to follow up on recent purchases/ inquiries
- Suggest customers to new merchandise, and inform them about promotions, and upcoming events.
- Met my daily, and monthly goals
- Learned, referenced and applied product knowledge information to assist customers
Cashier
Walmart Supercenter
Kearny, NJ
01.2017 - 06.2017
- Receive payments by cash, check, credit cards, or automatic debits
- Identify prices of goods, services, and admissions.
- Tabulate bills using calculators, and cash registers
- Answer customer questions, and provide information about policies and procedures
- Maintain clean, orderly checkout areas, and complete other general cleaning duties, such as mopping floors/taking out the trash
Office Assistant
NA Construction Service
Newark, NJ
09.2016 - 01.2017
- Operate phones, forward calls, and taking messages
- Set Appointments
- Provide information, and advertise the company
- Greet customers entering the area of business, and escort them to specific destinations
- Transmit documents to customers, using computers, mail, or fax machines.
- File and maintain records
Education
High School Diploma - undefined
Kearny High School
Kearny, NJ06.2017
Skills
Speak Portuguese as 1st Language; fluent; read; write
Speak English as 2nd Language; fluent; read; write
Speak Spanish as 3rd Language; somewhat fluent; read; write
Fast Learner
Excellent Customer Service
Listens to Instructions
Great Working as a Team
Independent
Microsoft Programs
Timeline
BDC Representative Sales
Honda of Freehold
03.2019 - 05.2019
Cashier
Walmart Supercenter
01.2017 - 06.2017
Office Assistant
NA Construction Service
09.2016 - 01.2017
High School Diploma - undefined
Kearny High School
BDC Representative Sales/ BDC Representative Service
Open Road Cadillac/Open Road Mazda