Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniela Gutierrez

McAllen,Texas

Summary

Adept in customer service and proficient in Microsoft Office, I excelled at Maximus Federal Services by significantly enhancing customer satisfaction. Fluent in both Spanish and English, my ability to resolve queries efficiently and my collaborative skills led me to be recognized as a top customer care representative, demonstrating my commitment to excellence and results.


Individual seeking a full-time employment opportunity in order to expand skill set and obtain experience working in a professional environment to create a career progression.

Overview

2
2
years of professional experience

Work History

COSTUMER CARE REPRESENTATIVE

Maximus Federal Services
05.2023 - 08.2024


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted approximately 30 call-in customers daily with questions about their benefits.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Meet and exceed daily productivity and quality goals listed me at one of the best costumer care representatives.


Server

Cracker Barrel
04.2022 - 03.2023
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns if needed.
  • Working as a team is essential to be able to provide excellent customer service.

Education

High School Diploma -

Universidad Autonoma De Nuevo Leon
Linares, Nuevo Leon
08.2013

Skills

  • Computer: Proficient with Microsoft Word, Power Pont, Outlook, Excel
  • Database Research
  • First Call resolution
  • Customer Service
  • Spanish as my first language
  • Fluent in English can read, speak and write

Timeline

COSTUMER CARE REPRESENTATIVE

Maximus Federal Services
05.2023 - 08.2024

Server

Cracker Barrel
04.2022 - 03.2023

High School Diploma -

Universidad Autonoma De Nuevo Leon
Daniela Gutierrez