Kierra Gaskins
Hockessin,DE
Summary
Dynamic customer service and administrative professional with extensive experience at GEICO. Proven ability to enhance customer satisfaction and streamline operations, resulting in a 30% improvement in workflow efficiency. Highly skilled in Microsoft Office and adept at multitasking, with a strong track record of exceeding targets through effective negotiation and organizational skills.
Overview
7
7
years of professional experience
Work History
Costumer Service Representative
GEICO
Wilmington, US
05.2024 - 10.2024
- Updated system with order specifics, customer details, preferences, and billing information.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints promptly.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Server/Waiter
T.G.I Fridays
New Castle, US
05.2023 - 05.2024
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded to ad hoc cleaning duties at the end of the shift.
- Greeted guests and provided menus.
- Addressed complaints to kitchen staff and served replacement items.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers, and desserts to speed up food service.
Customer Relations Representative
SpinLife.com
New Castle, US
01.2023 - 06.2023
- Answered inbound calls, chats, and emails to facilitate customer service.
- Monitored inventory levels of products regularly and placed orders as needed.
- Attended trade shows and conferences to network with potential clients.
- I took special orders in person and over the telephone, generating additional revenue every month.
- Coordinated logistics for shipping orders directly to customers' homes or businesses.
- Greeted customers upon arrival and provided them with product information.
- Facilitated communications by forwarding emails, transferring calls, and filing documents.
- Relayed messages, retrieved reports, and printed documents for co-workers to assist with office workflow.
- Set up meeting and event logistics for senior management and updated calendars.
- I took detailed notes during meetings and disseminated information afterward.
Counter Associate
Wash Day
Middletown, US
08.2022 - 02.2023
- Ticketed, arranged, and displayed merchandise to promote sales.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Bagged or packaged purchases and wrapped gifts.
- Resolved customer complaints promptly while maintaining a courteous attitude at all times.
- Assisted other employees during peak hours or when the workload increased unexpectedly, including learning to press clothes.
Wal-Mart Associate/Cashier
Walmart
Middletown, US
01.2022 - 07.2022
- Resolved customer complaints regarding sales and service.
- Demonstrated knowledge of store layout to help customers locate desired items.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Acquired official certification for selling Delaware fishing permits.
Amazon Fulfillment Associate
Amazon.com
Middletown, US
06.2021 - 01.2022
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Confirmed items picked for orders by keying codes into the system.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
Librarian Assistant
HOCKESSIN LIBRARY
Hockessin, US
06.2017 - 08.2017
- Answered patrons' questions and assisted in finding materials requested.
- Processed new materials including books, magazines, and multimedia for circulation.
- Catalogued new books according to Dewey Decimal system or Library of Congress classification systems.
Education
Associate - Forensic Biology
Delaware State University
Dover,DE05-2028
High school or equivalent - Forensic Science
MIDDLETOWN HIGH SCHOOL
Middletown, DE06.2020
High school or equivalent - International Baccalaureate
JOHN DICKINSON HIGH SCHOOL
Wilmington, DE06.2017
Skills
- English
- Phone etiquette
- Negotiation
- Computer literacy
- Databases
- Microsoft Powerpoint
- Customer service
- Analysis skills
- Cash handling
- Computer skills
- QuickBooks
- Retail math
- POS
- Microsoft Word
- Microsoft Outlook
- Research
- Time management
- Administrative experience
- Product promotion
- Positive and professional
- Multitasking and organization
- Task prioritization
- Shipping and Receiving
- Calendaring
- De-escalation technique
- Serving Experience
- Cash register
- Microsoft Excel
- ASL
- Retail sales
- Cataloging
- Microsoft Office
- Serving
- Organizational skills
- Sales
Languages
American Sign Language, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
American Sign Language
Limited
Timeline
Costumer Service Representative
GEICO
05.2024 - 10.2024
Server/Waiter
T.G.I Fridays
05.2023 - 05.2024
Customer Relations Representative
SpinLife.com
01.2023 - 06.2023
Counter Associate
Wash Day
08.2022 - 02.2023
Wal-Mart Associate/Cashier
Walmart
01.2022 - 07.2022
Amazon Fulfillment Associate
Amazon.com
06.2021 - 01.2022
Librarian Assistant
HOCKESSIN LIBRARY
06.2017 - 08.2017
Associate - Forensic Biology
Delaware State University
High school or equivalent - Forensic Science
MIDDLETOWN HIGH SCHOOL
High school or equivalent - International Baccalaureate
JOHN DICKINSON HIGH SCHOOL
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