Meligza Cruz
Camden,NJ
Summary
Seeking employment where my skills can be utilized and I can gain more knowledge.
Overview
7
7
years of professional experience
Work History
Costumer Service Representative
Rainbow Clothing Store
08.2019 - 09.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Line Leader
Misfit Market
05.2020 - 08.2023
- Provided and promoted solutions to eliminate reoccurring problems.
- Monitored product quality to achieve superior quality reputation.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Assisted in training new employees and implementing procedural changes.
Customer Service Representative
3000 Cindel Dr Forman Mills
07.2024 - 07.2024
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
Supervisor
Burger King
01.2018 - 01.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
1CERN PROGRAM
06.2018
Skills
- I acquired some computer knowledge, management skills, and I am also bilingual - fluent in English and Spanish Also have customer service skills
References
- Luis Morales, family friend, 8566761878
- Thalia Velazquez, former employee, 8564622285
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
3000 Cindel Dr Forman Mills
07.2024 - 07.2024
Line Leader
Misfit Market
05.2020 - 08.2023
Costumer Service Representative
Rainbow Clothing Store
08.2019 - 09.2020
Supervisor
Burger King
01.2018 - 01.2019
1CERN PROGRAM