Amanda Lopez Ortiz
Mechanicsburg,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
REMOTE Costumer Care Representative
Continuum Global Solutions
Harrisburg, PA
08.2023 - Current
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Maintained accurate records of all invoices, payments, credits, and other transactions.
- Developed and implemented data collection systems to optimize statistical efficiency and quality.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Remote - Project Coordinator
NRN Enviro Restoration Corp.
New York, NY
05.2018 - 12.2020
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Liaised between departments, vendors and clients to monitor project expenses.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Troubleshot and resolved non-technical issues using support documentation and training.
Remote - Front Desk Coordinator
Jackson Heights Orthodontics
Jackson Heights, NY
02.2016 - 10.2018
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Delivered key administrative support to coworkers, taking on additional tasks during busy times.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
- Handled payment processing and provided customers with receipts and proper bills and change.
Patient Care Coordinator
Jamaica Hospital Medical Center
Richmond Hill, NY
05.2014 - 12.2016
- Processed patient intake information and updated medical records prior to treatment.
- Answered office phone and emails to schedule/confirm appointments, forward information and complete task.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Made copies, sent faxes, organized documents and routing business correspondence.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Education
High School Diploma -
North Queens Community High School
Flushing, NY06.2015
Skills
- Proficient in Microsoft office (word, excel, docs and power point)
- Filing, Scanning faxing, phone & email correspondence
- Proficient in Medical Manager, Orthoease, Orthofi, EMR and Medevolve softwares
- Microsoft Office
- Project Coordination
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Katherine Estevez - Supervisor
Continuum Global Solutions
917-453-2135
Katherine.estevez@continuumgbl.com
Roxanna Negrete - General Manager
Jamaica Hospital
347-968-7525
Rnegrete@jhmc.org
Jennifer Cabezas - Office Manager
Jackson Heights Orthodontics
347-554-9800
Timeline
REMOTE Costumer Care Representative
Continuum Global Solutions
08.2023 - Current
Remote - Project Coordinator
NRN Enviro Restoration Corp.
05.2018 - 12.2020
Remote - Front Desk Coordinator
Jackson Heights Orthodontics
02.2016 - 10.2018
Patient Care Coordinator
Jamaica Hospital Medical Center
05.2014 - 12.2016
High School Diploma -
North Queens Community High School