Alondra Gonzalez
Los Fresnos,TX
Summary
Dynamic professional with a proven track record at Blackbeard's Seafood Island, excelling in high-pressure environments and enhancing customer satisfaction. Skilled in multitasking and team collaboration, adept at managing large parties and streamlining guest relations. Demonstrates exceptional customer service and effective time management, contributing to a positive dining experience.
Overview
7
7
years of professional experience
Work History
Host, Bartender, Waiter
Blackbeard's Seafood Island
07.2018 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Port Isable High School
Port Isabel, TX05-2018
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Telephone reception
- Guest relations
- Reservations
Timeline
Host, Bartender, Waiter
Blackbeard's Seafood Island
07.2018 - Current
High School Diploma -
Port Isable High School
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