Alondra Graray
Arleta,Ca
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
General Kitchen Worker
Me Gusta Gormet Tamales
Pacoima, CA
10.2022 - 04.2024
- Actively participated in staff meetings and training sessions to continuously improve skills and knowledge of industry best practices.
- Supported positive workplace culture by actively engaging with coworkers in a respectful manner.
- Consistently adhered to proper food handling procedures, minimizing contamination risks and promoting health safety standards.
- Assisted with meal preparation, ensuring timely service for customers.
- Ensured customer satisfaction through quick and accurate completion of orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Monitored food temperature, discarding items not stored correctly.
Office Assistant
L.A.N. Testing
San Fernando, Ca
01.2019 - 12.2020
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
Front desk receptionist
RPNA- Roxbrough, Pomerance, Nye and Adreani
Woodland Hills, Ca
02.2017 - 03.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Retail Sales Associate
Nordstrom Rack
Woodland Hills
05.2015 - 11.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
Education
Medical Assistant Diploma - Medical Assistant
U.E.I. College
Encino, Ca09.2016
High School -
San Fernando High School
San Fernando, Ca06.2015
Skills
- 30 WPM
- Bilingual
- Data entry
- Organized
- Time management
- Multitasking
- Customer service
- Maintains confidentiality
- Dependable
- Computer skills
- Problem-solving abilities
- Critical Thinking
Timeline
General Kitchen Worker
Me Gusta Gormet Tamales
10.2022 - 04.2024
Office Assistant
L.A.N. Testing
01.2019 - 12.2020
Front desk receptionist
RPNA- Roxbrough, Pomerance, Nye and Adreani
02.2017 - 03.2018
Retail Sales Associate
Nordstrom Rack
05.2015 - 11.2016
High School -
San Fernando High School
Medical Assistant Diploma - Medical Assistant
U.E.I. College