Alondra Grimaldo
Long Beach,CA
Summary
Motivated Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
10
10
years of professional experience
Work History
Mailroom Clerk
Molina Healthcare
01.2024 - Current
- Processed and sorted pieces of incoming and outgoing mail daily.
- Scanned and indexed documents into system for claims processing.
- Routed sensitive healthcare and insurance documents to appropriate departments.
- Identify and coordinate mail according to guidelines.
- Maintain a high level of quality production, meeting hourly KPl's.
- Perform electronic indexing.
- Scan processed documents.
- Create and validate envelope tracking and barcodes.
- Ensure all cases are logged, tracked and resolved according to policy.
- Handle all members' information with strict confidentiality and in compliance with HIPAA/other regulations.
- Accurate handling of appeals to ensure fair outcomes to members.
- Applied knowledge of medical terminology to identify and classify documents appropriately.
- Adapted to frequent system updates and workflow changes.
Team Member
Cinemark Theaters
03.2021 - 01.2024
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Rotated through series of different stations based on team needs.
- Checked system for seat availability and provided customers with available options.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Answered phone calls to assist customers with questions.
- Completed final preparations of dishes and quickly delivered items to customers.
Produce Manager
Grocery Outlet
08.2016 - 12.2020
- Maintain cleanliness and fresh product in the store
- Kept track of weekly sales, invoices, and bills for produce department
- Ensure customer satisfaction with items
- Cashiering Experience
- Experience in deli, grocery, and general merchandise
- Received produce deliveries and unloaded produce.
- Assisted customers with produce questions and special orders.
- Coordinated efficient restocking of produce merchandise to meet customer needs and promote consistent sales.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Trained and coached new team members.
- Replenished, rotated and culled displays several times daily.
- Participated in quarterly inventory counts and conducted inventories.
- Maintained department equipment and advised general manager of equipment repair needs.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
Education
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Carson, CA05.2024
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA06.2021
Skills
- Work ethic
- Multitasking
- Active listening
- Time Management
- Fast learner
- Ability to work flexible hours in a fast paced environment
- Leadership
- Cash handling
- Friendly, positive attitude
- Organization
- Team player
- Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Mailroom Clerk
Molina Healthcare
01.2024 - Current
Team Member
Cinemark Theaters
03.2021 - 01.2024
Produce Manager
Grocery Outlet
08.2016 - 12.2020
Bachelor of Science - Business Administration
California State University - Dominguez Hills
Associate of Science - Business Administration
Long Beach City College