Catherine Williams
Chapel Hill,NC
Summary
Resourceful mailroom clerk, retail associate, and young artist with a strong work ethic and integrity. Experienced in managing multiple projects and collaborating with departments to coordinate special initiatives, contributing to overall productivity and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mailroom Clerk
Warren Wilson College
Swannanoa, NC
01.2026 - Current
- Managed daily mail distribution processes, ensuring timely delivery across campus.
- Operated Qtrak and other programs used when checking packages in and out.
- Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
- Assisted in inventory management of office supplies and mailing materials, maintaining optimal stock levels.
- Trained new staff on mailroom procedures and safety protocols to ensure compliance and operational consistency.
- Collaborated with departments to coordinate special mailing projects, ensuring clarity of instructions and timelines. Ex. during the week of Valentines, collaborating with Student Activities team to offer and distribute Candygrams to students.
- Reduced misplaced mail incidents by diligently updating and maintaining address databases for all employees.
- Created detailed documentation for package tracking purposes, allowing recipients to monitor the status of their shipments in real time.
- Proved successful working within tight deadlines and a fast-paced environment.
Artist
Beer Study
Chapel Hill, NC
11.2025 - Current
- Managed multiple projects simultaneously, ensuring timely completion and quality standards.
- Led workshops to mentor emerging artists in techniques and creative processes. Provides free mentorship to young female and queer writers. Attended the Iowa Young Writers program in Iowa City as well as the Sewanee writers conference at seventeen.
- Hand crafted and sold art pieces at store fronts such as the Beer Study in Chapel Hill, regularly donating 10 percent of proceeds to Detention Watch.
Independent Contractor
Packing Pros
Chapel Hill, NC
05.2025 - Current
- Worked effectively in a large team to complete a big project with a deadline, carefully minding fragile items and personal preferences of the clients.
- Collaborated with team members to streamline packing processes and reduce downtime.
- Implemented best practices for packaging materials usage, reducing waste and cost overruns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
- Operated packaging machinery to ensure efficient product assembly and adherence to quality standards.
- Maintained clean and organized work area to promote safety and efficiency in operations.
Dining Hall Employee
Gladfelter Dining Hall
Swannanoa, NC
08.2025 - 01.2026
- Supervised daily operations in dining hall, ensuring efficient service delivery and adherence to health standards.
- Trained and mentored new employees on food preparation, safety protocols, and customer service best practices.
- Streamlined inventory management processes, reducing waste and optimizing supply usage through effective stock monitoring.
- Assisted in the preparation and presentation of meals, contributing to an excellent dining experience for guests.
- Adhered to strict health and safety guidelines, ensuring a safe and sanitary work environment for all staff members.
- Supported special events by setting up tables, serving food, and cleaning up after event completion.
- Provided support across different areas within the dining hall when needed, demonstrating adaptability and willingness to take on additional responsibilities.
- Established a positive work environment by actively communicating with team members and contributing to a strong sense of camaraderie among staff.
- Demonstrated flexibility by working various shift schedules including weekends and holidays as needed to meet business demands.
Babysitter
Bambino App
Chapel Hill, NC
01.2020 - 08.2025
- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed and implemented structured routines to enhance children's learning experiences.
- Communicated effectively with parents regarding daily activities and children's progress.
- Assisted in resolving conflicts among children, promoting positive social interactions.
Restaurant Worker
Raising Cane's
Chapel Hill, NC
10.2024 - 05.2025
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment efficiently to maintain food quality and safety standards.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Maintained accurate cash drawer, balancing at shifts' end consistently.
- Greeted customers entering store and responded promptly to customer needs.
Retail Worker
Lowes Foods
Chapel Hill, NC
03.2023 - 08.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed transactions accurately, ensuring efficient checkout experiences for customers.
- Maintained store appearance by organizing shelves and restocking merchandise consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Cook's Assistant
Kurama Sushi
Chapel Hill, NC
09.2022 - 01.2023
- Assisted chefs in preparing sushi, ensuring high-quality presentation and adherence to recipes.
- Maintained cleanliness and organization of kitchen supplies and equipment, promoting a safe working environment.
- Supported inventory management by tracking ingredient usage and assisting with restocking as needed.
- Collaborated with team members to streamline food preparation processes, improving efficiency during peak hours.
- Implemented best practices for food storage and handling, reducing waste and enhancing freshness of ingredients.
Camp Counselor
Pilates at Studio 8
Chapel Hill, NC
05.2022 - 08.2022
- Led daily activities, ensuring engagement and participation among campers.
- Developed and implemented creative lesson plans tailored to diverse age groups.
- Trained and mentored junior counselors on safety protocols and activity facilitation.
- Organized special events, enhancing camper experience and community involvement.
- Maintained a safe environment by enforcing safety rules and procedures consistently.
- Fostered teamwork by encouraging collaboration among campers through group activities.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Bachelor of Arts - Creative Writing
Warren Wilson College
Swannanoa, NC05.2029
High School Diploma -
Chapel Hill High School
Chapel Hill, NC05.2025
Skills
- Problem-solving skills
- Handling and sorting mail
- Package handling
- Workplace safety
- Team collaboration
- Retail sales
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Written and verbal communication
- Professionalism and courtesy
Accomplishments
- Author of “Real Love,” published in The Different Drummer in 2023.
- Author of “What do You Want to do?,” published in The Different Drummer in 2025.
Certification
CPR certified
Timeline
Mailroom Clerk
Warren Wilson College
01.2026 - Current
Artist
Beer Study
11.2025 - Current
Dining Hall Employee
Gladfelter Dining Hall
08.2025 - 01.2026
Independent Contractor
Packing Pros
05.2025 - Current
Restaurant Worker
Raising Cane's
10.2024 - 05.2025
Retail Worker
Lowes Foods
03.2023 - 08.2023
Cook's Assistant
Kurama Sushi
09.2022 - 01.2023
Camp Counselor
Pilates at Studio 8
05.2022 - 08.2022
Babysitter
Bambino App
01.2020 - 08.2025
Bachelor of Arts - Creative Writing
Warren Wilson College
High School Diploma -
Chapel Hill High School