Remy Maltez
San Francisco,CA
Summary
Mailroom professional with extensive experience at Sutter Health, coordinating shipping and managing inventory control. Improved operational efficiency through process enhancements and team training. Uses FedEx Manager, UPS, and Envoy for accurate package tracking and reliable delivery management.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Mailroom Clerk
Sutter Health
San Francisco, California
03.2025 - Current
- Delivered interoffice mail to offices, suites, and service areas.
- Prepared outgoing mail, shipments, and courier pickups for staff.
- Inspected damaged or misrouted mail and corrected routing issues.
- Replenished mailroom supplies and maintained organized storage areas.
- Trained new mailroom staff on delivery routes and handling procedures.
- Received and sorted incoming mail, packages, and courier deliveries.
- Maintained a log of all incoming and outgoing mail items.
- Performed data entry activities into various databases related to the processing of mail items.
- Organized and maintained an inventory of supplies such as stationary, stamps, labels.
- Daily driver for a route that picks up mail and biohazard specimens at five different USPS locations, four different clinics, and three different hospitals throughout San Francisco.
- Also picks up and delivers inter-office mail items during the route.
- Administration of the main hospital mailroom. Manage it all fully on my own, whenever needed.
Mailroom Lead
GM Cruise
San Francisco
04.2023 - Current
- Manage incoming shipments and mail, ensuring efficient distribution and communication.
- Coordinate COVID testing and shipment distribution, improving team collaboration.
- Enhance package tracking accuracy using Envoy, optimizing operational efficiency.
- Utilize FedEx Manager for precise shipping labels, international and domestic, ensuring timely deliveries.
- Oversee dock operations for seamless package reception and dispatch.
- Over 200+ processed International quarterly shipments
SAF II Shipping Associate
Canon Business Process Services at Meta
San Francisco, Ca
03.2018 - 02.2023
- Sole point of contact in charge of building, creating, and overseeing the official Facebook, Instagram, and Meta 'Ship Happens' Mailroom Operation Centers in downtown San Francisco - 2019.
- FedEx account management.
- Over 500 processed international quarterly shipments.
- Local inter-office shipments.
- Verified transactions, product orders, and shipping dates, and entered information into databases and reports.
- Collaborated with internal departments to verify customer satisfaction, and order accuracy.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantities of items packaged with shipping documents.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Kept detailed records of completed or in-progress deliveries using handheld devices and camera images.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected and maintained delivery vehicles regularly to keep them in safe working order.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs, or wants.
- Checked documents and identified credentials for all parties.
- I looked for signs of fraud or coercion, and I refused notarization.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Maintained computer and physical filing systems.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Self-motivated, with a strong sense of personal responsibility.
Milestone Warehouse Technician
Milestone Technologies
Menlo Park, San Francisco, Ca
06.2017 - 02.2018
- Receive packages from UPS, DHL
- Shipping and receiving for asset Inventory
- Create and assign 222 phones with Telco Inventory Team
- Inventory of all assets per department
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Completed physical inventory counts each month.
Help Desk Inventory Technician
Milestone Technologies
Mountain View, CA
01.2013 - 06.2017
- Image, assign to corporate network, OTP clear Lumpy, Stumpy and Pixel Machines Via Camp
- Prepare work for Deployment to retail stores
- Deployment of new hire equipment
- Clear Guts tickets for Laptops, monitors, desktops, peripherals
- Real time employee equipment troubleshooting
- Field Technician duties
- Delivering packages.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Project Lead
Milestone Technologies
Fremont, CA
01.2010 - 01.2013
- Coordinate with account managers, operations and clients for pre-project planning and post-project recaps
- Prepare necessary documents and supplies associated with project to ensure accuracy and efficiency
- Lead and manage teams of 5-20 technicians on various relocation, deployment and inventory projects
- Ensure project scope of work is completed to client's satisfaction and within required timeline
- Provide quality assurance for team members' work - ensure equipment is properly documented and reconnected
- Analyzed project performance data to identify areas of improvement.
- Partnered with project team members to identify and quickly address problems.
Internship Student
City of Hayward
Hayward, CA
01.2010 - 01.2011
- Reimaged desktop systems for new-hire setup and Windows 7 rollout across campus workstations.
- Provided clerical support by completing routine requests and special administrative tasks.
- Received daily direction from instructor and carried out assigned responsibilities.
Education
Associate of Applied Science - Computer Science, IT Network Security
Heald College - Central Administrative Office
Walnut Creek, CA10.2010
Skills
- Shipping and Receiving
- Time Management
- Mail Management
- Office Management
- Clerical Support
- Guest Services
- Problem Resolution
- Inventory Control
- Microsoft Office
- International Shipments
- Monthly Inventory
- Advanced Computer Proficiency
- Google Sheets
- Records management
- Data entry
- Courier logistics
- Envoy platform
- FedEx Manager
- Mail sorting
- Package tracking
- Route coordination
- Shipping coordination
- Inventory control
- Clear communication
- Problem solving
- Team training
- Time management
- Scheduling deliveries
- Labeling packages
- Problem-solving skills
- Strong organization skills
- Postage and sealing machines
- Calculate postage
- Machine setup
- Machine calibration
- Confidentiality awareness
- Mail handling
- Mail delivery
Languages
Spanish
Languages
Spanish
Full Professional
Certification
Google Sheets
Timeline
Mailroom Clerk
Sutter Health
03.2025 - Current
Mailroom Lead
GM Cruise
04.2023 - Current
SAF II Shipping Associate
Canon Business Process Services at Meta
03.2018 - 02.2023
Milestone Warehouse Technician
Milestone Technologies
06.2017 - 02.2018
Help Desk Inventory Technician
Milestone Technologies
01.2013 - 06.2017
Project Lead
Milestone Technologies
01.2010 - 01.2013
Internship Student
City of Hayward
01.2010 - 01.2011
Associate of Applied Science - Computer Science, IT Network Security
Heald College - Central Administrative Office