Alondra Hernandez
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator/Medical Assistant
Machuca Behavioral Health
03.2023 - Current
- Managed physician calendar, scheduling patient appointments and procedures.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Confirmed patient information, collected copays and verified insurance.
Personal Assistant
Lucina Barraza
04.2022 - 05.2022
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Picked up deliveries as needed
- Acted as point of contact and relayed necessary and accurate information between managers
- Prioritized time sensitive daily tasks
Medical Assistant/Care Management Coordinator
Machuca Family Medicine
07.2019 - 04.2022
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Directed operations at facility/telehealth caring for more than eighty individuals.
Childcare Provider
Kinder Prep Academy
11.2018 - 07.2019
- Provide positive mentorship, including social and emotional skills development through behavior and speech activities.
- Assisted childcare team members in task completion and classroom management.
- Planned and implemented age-appropriate activities and lessons
- Adhered to all company and state policies and guidelines
- Enforced rules to teach good manners and maintain safe environment.
Childcare Volunteer
Creative Kids Learning Academy
09.2018 - 05.2019
- Maintained flexibility to work with children of all ages, different personalities and in different roles.
- Improved children's self-esteem with supportive care and positive reinforcement.
- Maintained organized and clean classroom and play areas.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Kindergarten Teacher's Assistant
Northwest Career And Technical Academy
08.2015 - 05.2019
- Offered students personalized educational, behavioral and emotional support.
- Completed documentation on student behaviors, interventions and results.
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Education
Licensed By Nevada State Board of Cosmetology -
Avalon Institute
Las Vegas, NV02.2023
High School Diploma -
Northwest Career And Technical Academy
Las Vegas, NV05.2019
Skills
- Facials
- Eyebrow and lash tinting
- Eyebrow lamination
- Microdermabrasion
- Outstanding client care
- Superior attention to detail
- Self-motivated
- HIPPA compliance
- Team management and supervision
- Fluent in English and Spanish
- Document control
- Organization and efficiency
- Quick problem solver
- Medical terminology knowledge
- Vital sign monitors
Timeline
Administrative Coordinator/Medical Assistant
Machuca Behavioral Health
03.2023 - Current
Personal Assistant
Lucina Barraza
04.2022 - 05.2022
Medical Assistant/Care Management Coordinator
Machuca Family Medicine
07.2019 - 04.2022
Childcare Provider
Kinder Prep Academy
11.2018 - 07.2019
Childcare Volunteer
Creative Kids Learning Academy
09.2018 - 05.2019
Kindergarten Teacher's Assistant
Northwest Career And Technical Academy
08.2015 - 05.2019
Licensed By Nevada State Board of Cosmetology -
Avalon Institute
High School Diploma -
Northwest Career And Technical Academy