ALONDRA HERNANDEZ
Tampa
Summary
Cloud Computing Specialist with certifications in Microsoft Azure Fundamentals (AZ-900) and AI Fundamentals (AI-900). Skilled in Azure, AWS, Python, PowerShell, and Linux with hands-on experience deploying virtual machines, managing cloud storage, and building automation tools. Experienced in troubleshooting, documenting processes, and supporting cross-functional teams in fast-paced environments. Proven ability to train staff, manage systems, and resolve technical issues while ensuring compliance, efficiency, and customer satisfaction. Seeking to contribute technical support, automation, and cloud management expertise to a forward-thinking IT team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Lead
SUBWAY
01.2023 - 01.2024
- Supervised 6–8 employees per shift, ensuring smooth operations and customer satisfaction.
- Trained new hires, improving onboarding time by 30%.
- Managed daily inventory worth $3K–$5K, maintaining food safety compliance.
- Collaborated with management to consistently meet business goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Assistant Manager
Dirty Dog Masa
10.2020 - 01.2022
- Processed 100+ transactions daily using POS and data entry systems.
- Resolved 15–20 customer issues per week through service recovery and ticketing tools.
- Coordinated scheduling for 8+ employees, reducing shift coverage gaps.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained operational accuracy across multiple business software systems.
Education
Erwin Technical College
01.2026
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Armwood High School
01.2016
Skills
- Issue resolution expertise
- Role-based access management
- Project planning
- AWS development tools
- Technical support and assistance
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure AI Fundamentals (AI-900)
Timeline
Team Lead
SUBWAY
01.2023 - 01.2024
Assistant Manager
Dirty Dog Masa
10.2020 - 01.2022
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Armwood High School
Erwin Technical College