Theresa Donaldson
Montgomery,AL
Summary
Tech Leader with a demonstrated history of enhancing operations at Office Depot, achieving higher client satisfaction through strategic issue resolution and strong communication skills. Expertise in network maintenance and collaboration resulted in notable improvements in production efficiency and quality, consistently exceeding project expectations.
Overview
15
15
years of professional experience
Work History
Tech Leader
Office Depot
02.2010 - Current
- My responsibilities included overseeing the operations of the Technology facility, ensuring that the technology center processes are efficient, high-quality, and meet client or/and organizational expectations
- My role typically involves managing both the technical and printing aspects and the staff involved in the production process
- Maintaining production schedules and prioritize tasks based on project needs
- Conducting quality checks on printed materials to ensure they meet customer specifications and internal standards
- Ensuring that color accuracy, print resolution, and overall product quality
- Addressing any quality issues and implement corrective actions
- Provide training and guidance to employees on proper printing techniques, safety procedures, and equipment operation
- Oversee regular maintenance and calibration of printing equipment
- Ensuring all safety protocols are followed when handling equipment
- Manage the supplies like paper, ink, and other materials needed for print production
- Monitor stock levels and coordinate with suppliers for replenishments to avoid disruptions in production
- Open line of Communication with clients to understand project requirements and expectations
- Provide status updates and ensure timely delivery of finished products
- Processing and entering customer orders into the system, ensuring that order details such as shipping addresses, payment methods, and product selections are correctly recorded
- Ensuring that promotional offers, discounts, and coupon codes are correctly applied in the system
CyberTec, LLC
03.2019 - 12.2024
- Experiences in reserve and release IP address in active directory and adding computer name to the domain
- Knowledge of Active Directory
- Knowledge of Group Policy
- Knowledge of network security protocols and technologies (firewalls, VPNs, IDS/IPS)
- Proficient in risk assessment and vulnerability
- Provided technical troubleshooting to network, systems hardware and software
- Performed remote and Windows Remote Desktop to troubleshoot and resolve computer issues
- Monitor and resolve problems, questions, and/or inquiries from external customers
- Worked with Windows Server 2016
- Creates, modifies, and deletes user accounts and assigns access permission
- Created and maintained documentation for Active Directory processes and procedures
Education
Certificate -
CyberTec, LLC
Montgomery, Al11.2024
High School Diploma -
Carver Sr. High
01.2004
Skills
- Strategic Issue Resolution
- Effective Communication
- Data Analysis Skills
- Strong Relationship Building
- Team Management
- Skills Training
- Peer Coaching
- Employee Performance Assessment
- Proficient in Dispute Resolution
- Encouragement of Collaborative Work Environment
- Team Morale Enhancement
- Inventory Tracking Systems
- Inventory Management
- Equipment Repair and Upkeep
- Technical Issue Diagnosis
- Customer Technical Assistance
- Team Collaboration
- Detail-Oriented Approach
- Workflow Organization
- Strategic Prioritization
- Flexible Problem-Solving
- Client Support
- Issue Resolution Expertise
- Network Maintenance
- End-User Support Expertise
- Hardware Systems Support
- Software Systems Support
Timeline
CyberTec, LLC
03.2019 - 12.2024
Tech Leader
Office Depot
02.2010 - Current
Certificate -
CyberTec, LLC
High School Diploma -
Carver Sr. High
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