Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Terricka Rogers

Montgomery,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SYKES
11.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Assisted customers with bank accounts & disputes.

Customer Service Representative Agent

ASK Telemarketing
02.2018 - 10.2022
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

GED -

The Pearl Academy
Montgomery Al
06.2023

Skills

  • Sales Expertise
  • Microsoft Excel
  • Lotus Notes
  • Active Listening
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • Customer Relations

Timeline

Customer Service Representative

SYKES
11.2022 - 06.2023

Customer Service Representative Agent

ASK Telemarketing
02.2018 - 10.2022

GED -

The Pearl Academy