Tiwana Rhodes
Millen,GA
Summary
Customer service representative with 3 years of experience in providing exceptional support and resolving complex issues in high-pressure environments. Achieved top performance status through consistently high customer satisfaction ratings. Skilled in effective communication and product knowledge to enhance customer experiences and optimize service processes. Open to remote opportunities to contribute to customer success.
Customer service professional with extensive experience in resolving customer issues efficiently. Recognized for strong team collaboration and consistently achieving positive outcomes. Demonstrates reliability and adaptability alongside excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Results cx
Jacksonville, FL
08.2022 - 02.2024
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Signature:
Chat Customer Service Representative
TDS Telecom
Tallapoosa, GA
07.2017 - 02.2020
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Cashier/Customer Service Representative
Subway
Millen, GA
05.2013 - 11.2015
- Prepared and assembled sandwiches according to customer specifications, ensuring accuracy and efficiency
- Provided exceptional customer service by greeting customers, taking orders, and answering inquiries about menu items
- Operated cash register accurately for order processing, handling payments, and providing change to customers
- Resolved customer complaints or concerns promptly while maintaining a positive attitude
Dietary Aide
Pruitt Healthcare
Millen, GA
09.2008 - 04.2011
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences
- Provided excellent customer service by addressing patient inquiries regarding menu options and accommodating their individual preferences
- Followed proper sanitation procedures in handling food, utensils, and equipment to maintain a clean and safe environment
- Closely followed all safety protocols while handling kitchen equipment such as knives, slicers, ovens, etc
Education
High school diploma or GED - undefined
Screven county high School
Sylvania, GA01.2006
Skills
Network issue resolution
Service industry expertise
Outbound lead generation
Sales expertise
Invoice troubleshooting
Customer service support
Microsoft PowerPoint expertise
2 years experience in Microsoft Office
2 years Salesforce expertise
Sales development
Microsoft Excel proficiency
Mobile technology expertise
Interpersonal skills (5 years)
Receptionist duties
Customer service proficiency
Remote connectivity solutions
In-home support services
Social media technical assistance
Technical skills
Email management (Outlook)
Brand promotion
Smartphone technical assistance
Medicare services
Text input
Account support troubleshooting
Elderly care
Project coordination expertise
In-home support services
Administrative support
Effective phone interactions
Field sales
Microsoft Windows
Registration management
IT administration
Customer support agent
Microsoft Word expertise
Help desk support
Efficient scheduling
Data management
Customer care
Engaged listening
Data transcription
Customer support skills
Customer service
Data entry
Certification
- CPR Certification
- Driver's License
Languages
English - Intermediate
Timeline
Customer Service Representative
Results cx
08.2022 - 02.2024
Chat Customer Service Representative
TDS Telecom
07.2017 - 02.2020
Cashier/Customer Service Representative
Subway
05.2013 - 11.2015
Dietary Aide
Pruitt Healthcare
09.2008 - 04.2011
High school diploma or GED - undefined
Screven county high School