Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Mohammed Lachheb

Chicago,USA

Summary

Driven professional with background in customer service environments, looking to transition into new field (IT & Cybersecurity). Developed strong communication and problem-solving skills while handling complex refund processes. Ready to leverage customer service expertise and adaptability in new role.

Overview

7
7
years of professional experience

Work History

Customer Service

Grubhub
11.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced waiting times
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Provided exceptional customer service, addressing concerns and resolving issues promptly
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation

Electrical Apprentice

Ask-Kay Electrical Contractors
04.2018 - 10.2020
  • Enhanced safety measures by diligently following electrical codes and regulations during installations
  • Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule
  • Improved team efficiency by offering support in interpreting blueprints, schematics, and technical drawings for complex projects
  • Increased customer satisfaction by addressing concerns promptly and providing clear communication throughout the installation process
  • Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites
  • Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision

Education

Associate - Cybersecurity

GWINNETT TECHNICAL COLLEGE

Bachelor of Science - Information System Security

UNIVERSITY OF ILLINOIS AT SPRINGFIELD
Springfield, IL
03-2027

Skills

  • Access Control Management
  • Network Issue Resolution
  • Proficient in Scripting Languages
  • Access Control
  • Wireshark Proficiency
  • Directory Navigation
  • Bash Script Development
  • Network Configuration
  • User Privilege Management
  • File Management
  • Access Permission Management
  • Network Firewall Administration

Languages

English
Full Professional
Spanish
Professional Working
French
Professional Working
Arabic
Professional Working

Timeline

Customer Service

Grubhub
11.2020 - Current

Electrical Apprentice

Ask-Kay Electrical Contractors
04.2018 - 10.2020

Associate - Cybersecurity

GWINNETT TECHNICAL COLLEGE

Bachelor of Science - Information System Security

UNIVERSITY OF ILLINOIS AT SPRINGFIELD

Similar Profiles

CREATE PROFILE
Mohammed Lachheb