Khiyenne Daniel
Memphis,TN
Summary
Proven leader and efficient problem-solver, adept at enhancing operational efficiency and team productivity at Milwaukee Tool. Skilled in access control management and customer service, I spearheaded projects up to $350M, significantly reducing downtime. The ability to train and motivate teams, coupled with expert data entry proficiency, consistently boosts performance and satisfaction. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cigna
10.2023 - 02.2026
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Collaborated with healthcare professionals to resolve discrepancies in medical records.
- Call facility to obtain medical records
Technical Support Representative
Apple
09.2023 - 11.2024
- Inspected merchandise for damage and discrepancies with documentation.
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in less down time and high production numbers .
- Guided users through troubleshooting processes via phone and chat, enhancing user experience and product understanding.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Shift Lead
Mc Alistair's Deli
12.2018 - 07.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Opening and closing the store .
- Preparing for the day to start and prepping for the next day.
- Actively placing partners in their roles and positions for the current shift . Making the customer a priority ,making every moment count.
- Handling disruptions , properly making sure that the customers and partners are safe .
- Following schedule and issuing lunch and breaks , being able to find replacements for callout's and shifts in due time.
- Build and pack out orders for catering pick ups and deliveries . Making sure that everything was in stock , freshly prepped and properly packaged.
- Operated and rebooted the systems after technical difficulties , when POS systems shut downs , rebooted computers and wirings to POS , radios and credit card readers .
- End of Shift paperwork and log accounting for money , loss inventory , free meal give out and replacements.
- Assisted in hiring process , conducted interviews of potential employees and crew members.
Education
Associate of Science - Business Management
Georgia Military College - Milledgeville
Milledgeville, GA12.2026
High School Diploma -
Southwind High School
Memphis, TN05.2013
Skills
- Data entry proficiency
- Technical support
- Medical Records Retrieval
- Access Control Management
- Strong Work Ethic
- Customer Service
- Cultural Sensitivity
- Problem-Solving
- Attention to Detail
- Punctual and Reliable
- Data Entry
- Office Administration
- Greeting and Seating Clients
- Billing and Invoicing
- Visitor and Customer Relations
- Conflict Resolution
- Documentation
- Appointment Scheduling
- Customer Complaint Resolution
- Staff Management
- Scheduling
- Payment Processing
- Inventory Management
- Administrative Support
Certification
Comptia A+ Security
Fundamentals of Technical Support
Comptia A+ (In Progress)
Comptia A+ Networking (in Progress)
Timeline
Customer Service Representative
Cigna
10.2023 - 02.2026
Technical Support Representative
Apple
09.2023 - 11.2024
Shift Lead
Mc Alistair's Deli
12.2018 - 07.2022
Associate of Science - Business Management
Georgia Military College - Milledgeville
High School Diploma -
Southwind High School