BRITTANY POINTER
Sugar Land
Summary
Compassionate Healthcare Customer Service Representative known for high productivity and efficient task completion. Skilled in patient communication, data entry accuracy, and healthcare policy understanding. Excel in active listening, empathy, and problem-solving to enhance patient satisfaction and support team objectives.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
R1 Rcm
05.2024 - Current
- Verified patient demographic information in order to ensure accuracy of data entry.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Verified demographics and insurance information to register patients in computer system.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Customer Service Specialist
GetixHealth
Sugar Land
01.2023 - 05.2024
- Managed inbound and outbound calls from patients and other healthcare facilities to provide information.
- Collected payments from patients and entered them into the billing system accurately.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Test Center Administrator
Prometric
Houston
09.2021 - 01.2023
- Ensure that the facilities, operations and performance at the assigned test center consistently meets the standards of Prometric and its testing clients.
- Illustrated advanced knowledge of test site regulations and requirements.
- Monitored testing materials security and enforcement.
- Report any occurrences outside company guidelines to corporate management.
Fulfillment Associate
Amazon
Monee
05.2019 - 09.2021
- Offloading merchandiser truck
- Handling stock arrangements to ensure there's adequate stock for shipment
- Selecting, packing and shipping customer orders
- Verifying marking and labeling product containers accurately.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
Mail Processing Clerk
US Postal Service
Chicago
11.2015 - 05.2019
- Use machines to sort and prepare mail for distribution
- Prepare mail to be loaded onto carrier trucks
- Load postal trucks and ensure parcels are packed in delivery route order
- Load and operate mail processing, sorting, and canceling machinery.
Janitor
Abm
Chicago
05.2014 - 11.2015
- Hand dust and wipe clean office furniture, fixtures and window sills
- Remove finger marks and smudges from vertical surfaces, including doors, frames and glass partitions
- Empty and clean all waste and recycle receptacles
- Swept and damp-mopped private stairways and hallways
- Vacuum all carpet as needed
- Stocked toilet tissue and paper towels, as well as other restroom supplies.
Flow Team Member
Target
Chicago
11.2013 - 09.2014
- Designed displays to make the store experience interactive and engaging
- Recommended merchandise based on customers' needs
- Replenished floor stock and processed shipments to ensure product availability for customers.
Team Member
Party City
Chicago
09.2013 - 10.2013
- Answered customers' questions and addressed problems and complaints in person and via phone
- Educated customers on product and service offerings
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Customer Service Representative
Americall Group
Lansing
07.2012 - 08.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Demonstrated products to potential customers and answered questions to close sales.
Education
Associate of Science - Health Administration
Colorado Technical University
Online06-2024
Skills
- High-Energy Attitude
- Adaptive Team Player
- Courteous Demeanor
- Understands medical procedure
- Medical terminology knowledge
- 35 WPM
- Administrative Staff Coordination
- Disciplinary Actions
- Policies and Procedures Enforcement
- Conflict Resolution
- Attention to Detail
- Testing Material Security
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Strong Organization Skills
- Automated Mail Processing Proficiency
- Shipping and Receiving Proficiency
- Computer Skills
- Medical Billing
- Payment Collection
- HIPAA Compliance
- Medical Insurance
- Data entry
- Conflict resolution
- Interpersonal communication
- Patient confidentiality
- Time management
- Stress tolerance
- Empathy and patience
- Data entry proficiency
- Strong interpersonal skills
- HIPAA compliance
- Friendly and outgoing
Timeline
Customer Service Representative
R1 Rcm
05.2024 - Current
Customer Service Specialist
GetixHealth
01.2023 - 05.2024
Test Center Administrator
Prometric
09.2021 - 01.2023
Fulfillment Associate
Amazon
05.2019 - 09.2021
Mail Processing Clerk
US Postal Service
11.2015 - 05.2019
Janitor
Abm
05.2014 - 11.2015
Flow Team Member
Target
11.2013 - 09.2014
Team Member
Party City
09.2013 - 10.2013
Customer Service Representative
Americall Group
07.2012 - 08.2013
Associate of Science - Health Administration
Colorado Technical University