Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Ballard

Richmond,TX

Summary

Dynamic telecommunications professional with 24 years at AT&T, specializing in network troubleshooting and incident management. Recognized for exceptional customer service and technical expertise in copper and fiber-optic systems. Proven track record in mentoring teams and adapting to new technologies, ensuring high-quality service delivery and operational excellence.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.

Overview

25
25
years of professional experience

Work History

Customer Service Technician

AT&T
10.2000 - Current
  • Seasoned Copper and Fiber Technician with 24 years of progressive experience at AT&T. Expert in the installation, maintenance, and troubleshooting of copper and fiber-optic infrastructure for residential, commercial, and government clients. Known for precision work, strong safety compliance, excellent customer service, and deep technical knowledge in both legacy copper systems and cutting-edge fiber networks. Proven ability to adapt to evolving technologies and mentor junior technicians.

Education

Cisco IP Network Fundamental Certifications

APT College
Houston, TX
01-2016

IT Fundamentals Certification

CompTIA Tech
Houston, TX
01-2016

Skills

  • Network issue resolution
  • Wireless connectivity solutions
  • Telecommunications expertise
  • Voice over IP expertise
  • Network performance testing
  • Organizational time strategies
  • Problem-solving skills
  • Effective troubleshooting skills
  • Customer support

Timeline

Customer Service Technician

AT&T
10.2000 - Current

Cisco IP Network Fundamental Certifications

APT College

IT Fundamentals Certification

CompTIA Tech