Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Brown

cable spicer
Swansboro,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

38
38
years of professional experience

Work History

Customer Service Technician

CenturyLink
04.2015 - 09.2022
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Cable Spicer

Verizon
04.2010 - 09.2013
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.

Underground Construction

Vision Cable
09.1984 - 07.1998
  • Loaded, set and detonated explosives to produce desired blasting patterns.
  • Observed hand signals, grade stakes and other markings when operating machines.
  • Closely monitored and recorded locations, mining progress and safety conditions.
  • Serviced earth moving systems to promote safe and proper functioning.

Education

Cable Spicing - Telecommunication Cable Repair

Verizon Technical School
Odenton Maryland
05.1998

Ged - Ged

Dixon High School
Holly Ridge, NC
1983

Skills

  • Service Promotions
  • Billing Adjustments and Refunds
  • Creative Solutions
  • Customer Service and Assistance
  • Customer Retention Strategies
  • Loyalty Programs
  • Customer Care
  • Subtraction and Addition
  • Pole Climbing
  • Service Quality Standards
  • Methodology Improvements
  • User Experience
  • Documentation
  • Document and Records Management
  • Telecommunications Equipment
  • Complex Product Knowledge
  • Project Requirements
  • Microsoft SharePoint
  • Calm and Professional Under Pressure
  • Customer Feedback
  • Disaster Recovery Software
  • Network Systems
  • Splice Cable
  • Efficient Service
  • Diagnosis and Troubleshooting
  • First-Tier Technical Support
  • Issue and Complaint Resolution
  • Emergency Service Management
  • Troubleshooting Methods
  • Customer Needs Assessment
  • Equipment Installation
  • Installations and Repairs

Timeline

Customer Service Technician

CenturyLink
04.2015 - 09.2022

Cable Spicer

Verizon
04.2010 - 09.2013

Underground Construction

Vision Cable
09.1984 - 07.1998

Cable Spicing - Telecommunication Cable Repair

Verizon Technical School

Ged - Ged

Dixon High School
Aaron Browncable spicer