Crystal M. Barajas
Kyle,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Universal Customer Service Representative
Astound Broadband Powered By Grande Communications
07.2011 - Current
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Kilmer South High School
Milwaukee, WI06.2001
Bachelor of Science - Software Development
Austin Community College
Austin, TX06.2025
Skills
- Microsoft Excel
- Order Processing
- Travel Planning
- Order Fulfillment
- Call Center Operations
- Multi-Line Phone Talent
- Research
- Reading Comprehension
- Quality Control
- Closing Sales
- Account Management
- Typing Proficiency
- 10-Key
- Customer Service and Assistance
- Technical Support
- Office Equipment Proficiency
- Service Promotions
- Multi-Line Telephone Operation
- Spreadsheets
- Recordkeeping Strengths
- Delivery Scheduling
- Microsoft PowerPoint
- Team Development
- Microsoft Word
- Active Listening
- Managing Multiple Tasks
- Credit Card Payment Processing
- Customer Relations
- Problem-Solving Ability
- Computer Proficiency
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Universal Customer Service Representative
Astound Broadband Powered By Grande Communications
07.2011 - Current
High School Diploma -
Kilmer South High School
Bachelor of Science - Software Development
Austin Community College
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