Audri M Harper
Baytown
Summary
Versatile customer service representative skilled in managing customer inquiries and processing orders with proficiency in SAP and Microsoft Office. Strong communicator dedicated to building trust and delivering high-quality support. Committed to fostering client relationships and improving operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cosentino
La Porte
07.2025 - Current
- Responded to customer inquiries via email and phone, providing timely and effective support.
- Processed customer payments efficiently, ensuring accuracy and compliance with company policies.
- Process sales orders.
- Place orders for customers via website.
- Schedule deliveries and pickups.
- Check stock of inventory.
- Managed customer data using SAP to ensure accuracy and accessibility.
- Ensured safety protocols in warehouse operations.
- Daily sales reports.
- Customer viewings of granite slabs.
Licensed Health Plan Advisor
Connexion Point
Baytown
03.2024 - 08.2025
- Called members of Medicare and Medicaid with Anthem and WellPoint to enroll in new plans and conduct HRA.
- Researched options for member benefits to provide tailored recommendations.
- Collaborated in team meetings to improve communication and coordination among team members.
- Engaged in discussions via Rocket Chat to facilitate collaboration.
- Licensed healthcare agent.
Customer Service and Support Specialist
Concept Controls, Inc
La Porte
10.2021 - 12.2023
- Customer service and support specialist
- Answered phone calls to address customer inquiries and resolve issues promptly
- Composed email correspondence to provide customers with accurate information and support
- Adhere to customers wants/needs based on our products
- Managed inventory to ensure product availability and timely order fulfillment
- Process all orders
- Send sales quotes
- Receive payment
- Receive and deliver product
- Upload customers in database
- Make sales
- Organize paperwork throughout office
- Maintained SAP system functionality
Leasing Agent
Tarantino Properties, Inc.
Baytown
01.2020 - 09.2021
- I was a leasing agent at KeiraBella apartments.
- Executed online marketing campaigns on Facebook, Craigslist, and apartments.com, complemented by in-person outreach distributing flyers to local businesses.
- Answered phone calls daily regarding rent inquiries, work orders, new move-ins, and applicant questions to ensure effective communication and customer support.
- Conducted apartment showings, followed up with prospects, and maintained organized filing and data entry to streamline leasing processes.
Early Childhood Educator
The Little Learning Academy, LLC
Mont Belvieu
02.2016 - 09.2020
- Head childcare teacher.
- Created engaging lesson plans for daily classroom activities to foster children's learning and development.
- Coordinated diverse activities for indoor and outdoor play to promote physical and social skills.
- Collaborated on meal planning to provide balanced nutrition tailored to children's needs.
- Updates via pro care throughout the day.
- Printed necessary paperwork for classroom management and documentation.
- I worked with all ages from infants to school age.
Education
Early Childhood Education -
Lee College
Baytown, TX05-2019
High School Diploma -
Barbers Hill ISD
Mont Belvieu, TX06-2013
Skills
- Microsoft Office proficiency
- Organizational skills
- Customer relationship management
- Microsoft Excel expertise
- Administrative experience
- Microsoft Word proficiency
- Sales expertise
- CRM system proficiency
- Team collaboration
- Phone etiquette
- HIPAA compliance
- Client relationship development
- Patient interaction skills
- Insurance agency knowledge
- Guest relations management
- Written communication skills
- Appointment scheduling proficiency
- Market analysis skills
- Computer literacy
- Insurance sales expertise
- Clerical experience
- SAP proficiency
- Computer operation skills
- Problem-solving abilities
- Windows proficiency
- Health insurance sales knowledge
- Technical proficiency in software use
- Productivity software expertise
- Sales support skills
- Phone reception skills
- Customer inquiry handling abilities
- Time management skills
- Order processing proficiency
Certification
- Driver's License
- Life & Health Insurance License, 08/31/26
- CPR
- AHIP, 08/31/26
- Child Development Associate, 06/30/22
- Accident & Health Insurance License
- Life Insurance License
- Food Handler Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Cosentino
07.2025 - Current
Licensed Health Plan Advisor
Connexion Point
03.2024 - 08.2025
Customer Service and Support Specialist
Concept Controls, Inc
10.2021 - 12.2023
Leasing Agent
Tarantino Properties, Inc.
01.2020 - 09.2021
Early Childhood Educator
The Little Learning Academy, LLC
02.2016 - 09.2020
Early Childhood Education -
Lee College
High School Diploma -
Barbers Hill ISD