Giselle A. Stewart
Wilmington,CA
Summary
To use my knowledge and acquired abilities and apply them to the tasks at hand, while successfully ensuring the needs of clients are met efficiently. I strive to achieve goals in the workplace and use excellent interpersonal skills and exceptional communication skills to gain rapport and build a career.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
PetVet Care- All Pets Veterinary Hospital
Rancho Palos Verdes, CA
02.2024 - Current
- Working for AAHA accredited pet hospital
- Strong interpersonal skills
- Obtain client information and account management
- Sought ways to improve processes and services provided.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Respond to customer requests for products, services, and appointment inquiries.
- Well versed of computer systems and software such as Outlook, Microsoft Word and other
Hospital Receptionist
Vetco Total Care
06.2022 - 05.2023
- Create client files and obtain patient medical history, Billing and money handling, Account management, Customer service, Resolving customer complaints with assistance of Hospital Management, Message/ calling clients confirming appointments, Lobby cleaning and maintenance
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Assisted in maintaining accurate patient records, contributing to the overall organization of the hospital.
- Provided compassionate support to patients and their families during difficult times, fostering trust and rapport.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
Clinic Lead
Vetco Mobile Vaccination Clinic
09.2020 - 06.2022
- Supervised vaccination clinic for cats and dogs- assist with training team members, Obtain client information and pet history, Drove to different locations to perform vaccination clinics, Create invoices, Account management, Handling and restraining animals
- Assisted mentees in identifying their strengths and areas for improvement, leading to more focused skill development.
- Conducted one-on-one sessions with mentees to address specific concerns or challenges they were facing in their academic journey.
- Encouraged a strong sense of accountability among mentees by setting clear expectations and holding them responsible for meeting goals.
- Served as a positive role model by consistently demonstrating dedication to personal growth and professional development through ongoing learning initiatives.
Wireless Sales Expert PT
Wireless Advocates
Lakewood, CA
02.2019 - 02.2020
- Customer Service, Up Sales on devices and store promotions, Creating accounts for new customers or upgrade lines, Account management
- Increased customer satisfaction by providing personalized assistance in selecting wireless products and services.
- Demonstrated advanced product knowledge to address customer inquiries and troubleshoot technical issues.
- Enhanced customer loyalty with timely follow-up on service inquiries and effective resolution of concerns.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Attended regular training sessions to stay current on industry trends, new products, and emerging technologies.
- Assisted customers in setting up new devices, transferring data, and navigating device features efficiently.
- Promoted add-on services such as insurance plans, device protection programs, and financing options for increased sales opportunities.
- Provided exceptional after-sales support by addressing ongoing customer concerns or helping them upgrade their devices when desired.
- Educated customers on available promotions or loyalty rewards programs to enhance their overall shopping experience.
Wireless Team Lead FT
Marketsource Inc
Cerritos, CA
10.2017 - 01.2019
- Excellent customer service and leadership skills, Up Sales on devices and store promotions, Creating accounts for new customers and/or upgrade lines of service, Money handling
- Reduced customer complaints by proactively addressing potential connectivity issues through thorough maintenance checks.
- Built strong relationships with clients and vendors, fostering a collaborative environment for optimal project outcomes.
Education
High school diploma - General Education
George Kiriyama Comm. Adult School
Gardena, CACarson Senior High
Carson, CAJohnston Comm. Day School
San Pedro, CAVeterinary Assistant
California Healing Arts College
Carson, CA03.2020
Skills
- Reliable
- Familiar with Computerized Cash Register
- Knowledgeable with Excel/Microsoft Word
- Sales Experience
- Phone etiquette
- Call Center Service Operations
- Examination procedures
- Animal Care
- Animal Restraint
- Hospital Experience
- Kennel Experience
- Veterinary Assistant
- Laboratory Experience
- Patient Registration
- Data Entry Proficiency
- Follow-Up Skills
- Work Prioritization
- Appointment Scheduling
- Patient Confidentiality
- Problem Solving Abilities
- Office Equipment Operation
- Medical Billing Basics
- Computer Literacy
- Record Keeping
- Patient Education
- Administrative Support
- Stress Management
- Empathy and Compassion
- Resourcefulness
- Attention to Detail
- Interpersonal Skills
- Telephone Etiquette
- Active Listening
- Microsoft Office Proficiency
- Adaptability
- HIPAA Compliance
Timeline
Customer Service Representative
PetVet Care- All Pets Veterinary Hospital
02.2024 - Current
Hospital Receptionist
Vetco Total Care
06.2022 - 05.2023
Clinic Lead
Vetco Mobile Vaccination Clinic
09.2020 - 06.2022
Wireless Sales Expert PT
Wireless Advocates
02.2019 - 02.2020
Wireless Team Lead FT
Marketsource Inc
10.2017 - 01.2019
High school diploma - General Education
George Kiriyama Comm. Adult School
Carson Senior High
Johnston Comm. Day School
Veterinary Assistant
California Healing Arts College