Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Alondra Hinojosa

Brownsville,TX

Summary

Compassionate Case Manager experienced in high volume environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Experience in working with children all ages and with disabilities over 6 years.

Overview

11
11
years of professional experience

Work History

Case Manager

Southwest Key
04.2024 - 03.2025
  • Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
  • Background check for sponsor and other house members.
  • Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
  • Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
  • Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
  • Attend case staffing with funding source representative.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Advocated for child's rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Customer Service Agent (Contractor for FEMA)

Insight Global
03.2021 - 05.2023
  • Assist applicants with covid 19 Funeral assistance.
  • Helped applicants with applications filling out application for assistances.
  • Verified all documents that were submitted were on applicants files.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address clients issues.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.

Substitute Teacher

Brownsville ISD
10.2016 - 03.2020
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Provided notes and reports on school day activities to primary teacher.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Engaged students in discussions to promote interest and drive learning.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Maintained rules of conduct that encouraged self-discipline and responsibility.
  • Prepared objectives and outlines for courses of study.
  • Created classroom environment conducive to learning and appropriate to student maturity and interests.
  • Provided classroom instruction outlined in teacher's lesson plans.
  • Managed high school classrooms during teacher absences.
  • Built and strengthened positive relationships with students, parents, and teaching staff.

Customer Service Associate

T-Mobile
03.2014 - 06.2015
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized client contracts, records, and reports to strengthen traceability.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Consulted with customers regarding needs and addressed concerns.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered product questions with up-to-date knowledge of sales and promotions.

Education

Bachelor of Science - Psychology

The University of Texas Rio Grande Valley
Edinburg, TX
12.2020

Skills

  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • Problem Resolution
  • Critical thinking
  • Patience
  • Time Management
  • Information Updates
  • Strong Analytical and Problem-Solving Skills
  • Computer Skills
  • Microsoft Office
  • Teamwork

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Spanish

Timeline

Case Manager

Southwest Key
04.2024 - 03.2025

Customer Service Agent (Contractor for FEMA)

Insight Global
03.2021 - 05.2023

Substitute Teacher

Brownsville ISD
10.2016 - 03.2020

Customer Service Associate

T-Mobile
03.2014 - 06.2015

Bachelor of Science - Psychology

The University of Texas Rio Grande Valley

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