LUISA RAMIREZ
El Paso,US
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environment. Seeking entry-level opportunities to expand skills while facilitating company growth. Utilizes a system model to teach life skills and successfully assists in crisis situations to diffuse tensions and prevent violence. Offers expertise in employee scheduling, task delegation, and facility cleaning, ensuring a safe and productive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Key
11.2024 - 03.2025
- Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
- Assisted in developing and implementing behavior management strategies with youth in care.
- Monitored activities and maintained safe living and learning environment for youth to thrive.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Supported youths in the transition process from care to independent living or family reunification.
Youth Care Worker Lead
Chicanos Por La Causa
10.2022 - 10.2024
- Provide care, support and guidance for teenagers in a safe, protected and nonjudgmental environment
- Assisted youth with obtaining resources such as food and clothing
- Utilized system model to teach youth life skills in accordance with individualized treatment plans
- Assisted in proper evacuation of youth during emergency situations such as inclement weather
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Provide one-on-one supervision or support as needed
- Providing guidance and support to youths through teaching and mentoring
- Participated in professional development trainings related to best practices for working with youth
- Monitored activities to maintain safe living and learning environment for youth
Youth Care Worker
DHHS/Vighter
04.2021 - 05.2021
- Oversaw daily routines of youth in placement and delivered services related to basic human needs
- Followed treatment guidelines and intervened in crisis situations with caring and consistent manner
- Provided close supervision and monitored daily activities of children in facility
- Achieved established program plan goals by developing and maintaining effective working relationships with staff, court officials and educators
- Evaluated needs of youth and outlined measures to address
Assistant Manager
Whataburger
01.2013 - 04.2021
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Enforced company policies and procedures to strengthen operational standards across departments
- Organized schedules, workflows and shift coverage to meet expected business demand
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Education
CNA -
EPCC
El Paso, TX07.2022
High School Diploma -
Littlerock High School
Littlerock, CA05.2010
Skills
- Bilingual-Spanish
- Training and development
- Employee scheduling
- Money handling
- Task delegation
- Facility Cleaning
- Safety understanding
- Relationship building
- Multitasking
- Microsoft Office
- Youth Supervision
- First Aid Certification
- Conflict Resolution
Certification
CNA - Certified Nurse Assistant
Personal Information
Volunteer Experience
- El Pasoans Fighting Hunger Food Bank, El Paso, TX, 01/01/23, 03/31/23
- Kelly Center for Hunger Relief, El Paso, TX, 01/01/23, 03/31/23
Timeline
Youth Care Worker
Southwest Key
11.2024 - 03.2025
Youth Care Worker Lead
Chicanos Por La Causa
10.2022 - 10.2024
Youth Care Worker
DHHS/Vighter
04.2021 - 05.2021
Assistant Manager
Whataburger
01.2013 - 04.2021
CNA -
EPCC
High School Diploma -
Littlerock High School
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