Catherine Cruz
El Paso,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Youth care professional with strong background in supporting and mentoring adolescents. Skilled in conflict resolution, crisis intervention, and creating safe, nurturing environments. Focused on team collaboration and achieving positive outcomes. Reliable, adaptable, and empathetic with excellent communication and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Youth Care Worker
Southwest Key Program
06.2023 - 11.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Organized recreational outings and community service projects, promoting social responsibility and civic engagement among youths.
Hairstylist/Barber
V.Drais Barbershop
03.2022 - 04.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Barber
La Barberia
01.2017 - 03.2022
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Consistently received positive performance reviews from guests.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
Administrative Assistant
Salud Y Vida
01.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
No Degree - Nursing
El Paso Community College
El Paso, TXCertificate - Cosmetology
Milan Institute of Cosmetology
03-2011
High School Diploma -
Del Valle High School
El Paso, TX06-2009
Skills
- Youth supervision
- Mandated reporting
- Computer skills
- Bilingual
- Client documentation
- Trauma-informed care
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Professionalism
- Conflict Resolution
- Time management abilities
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Youth Care Worker
Southwest Key Program
06.2023 - 11.2024
Hairstylist/Barber
V.Drais Barbershop
03.2022 - 04.2023
Barber
La Barberia
01.2017 - 03.2022
Administrative Assistant
Salud Y Vida
01.2016 - 01.2017
No Degree - Nursing
El Paso Community College
Certificate - Cosmetology
Milan Institute of Cosmetology
High School Diploma -
Del Valle High School
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