Carol Carrera
El Paso,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Krucial Staffing
Carrizo Springs, TX
03.2021 - 10.2021
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Substituted in absence of teachers during school hours.
Server Shift Leader
Saltgrass Steakhouse
El Paso, TX
08.2017 - 05.2019
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Bay Host /Event Team Leader/Shift Leader
TopGolf
El Paso, TX
12.2017 - 03.2019
- Took guest food and beverage orders and entered orders in computer system.
- Retrieved and delivered food and beverage orders.
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
Education
No Degree - Education/Bussiness
El Paso Community College
El Paso, TXHigh School Diploma -
Coronado High School
El Paso, TX06.1993
Skills
- Human Relations
- Best Practices and Standards
- Safety Protocols
- Transactions and Cash Handling
- Warm and Friendly
- Billing and Payment Processing
- Understanding Customer Needs
- Customer Service and Rapport
Certification
- Food handle certified
- TABC certified
Timeline
Youth Care Worker
Krucial Staffing
03.2021 - 10.2021
Bay Host /Event Team Leader/Shift Leader
TopGolf
12.2017 - 03.2019
Server Shift Leader
Saltgrass Steakhouse
08.2017 - 05.2019
No Degree - Education/Bussiness
El Paso Community College
High School Diploma -
Coronado High School
- Food handle certified
- TABC certified
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