Alondra Leilany Menendez
Hawthorne,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Donor Center Technician
CSL Plasma
Rialto, CA
08.2025 - Current
- Collected and processed blood donations following safety protocols.
- Operated automated equipment for blood component separation and testing.
- Maintained accurate records of donor information and donation history.
- Ensured compliance with regulatory standards during donor interactions.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
- Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
Plasma Processor
Grifols Biomat Plasma Center
Bellflower, CA
12.2024 - Current
- Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
- Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
- Maintained cleanliness within the processing facility to prevent contamination while following all sanitation guidelines diligently.
- Contributed to a positive work environment through open communication, teamwork, and adherence to company policies and procedures.
Customer Service Representative
Hallmark Aviation
Los Angeles, CA
02.2024 - 11.2024
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Retail Keyholder
Scrubs And Beyond
Rialto, CA
02.2020 - 12.2023
- Opened and closed store at proper times for reliable services.
- Assisted store cashiers during peak sales times.
- Rearranged racks and shelving based on seasonal planograms.
- Balanced cash registers at end of shift and filled out necessary reports.
Education
Associate of Science - Biological And Physical Sciences
El Camino College
Torrance, CA06-2022
Skills
- Complaint resolution
- Paperwork Processing
- Organizational Skills
- Medical terminology knowledge
- Specimen handling
- Patient Care
- Order of draw
- Venipuncture
- HIPAA Compliance
- Capillary puncture
Certification
- Certified Phlebotomy Technician I, CPT-02447738
- CPR Certified
Accomplishments
- Hrachya Paruyryan MD - Glendale, CA
- Long Beach Medical Center & Miller Children's & Women's Hospital - Long Beach, CA
July 2024
June 2024 - November 2024
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Donor Center Technician
CSL Plasma
08.2025 - Current
Plasma Processor
Grifols Biomat Plasma Center
12.2024 - Current
Customer Service Representative
Hallmark Aviation
02.2024 - 11.2024
Retail Keyholder
Scrubs And Beyond
02.2020 - 12.2023
Associate of Science - Biological And Physical Sciences
El Camino College