Alondra Lucio
Richmond,VA
Summary
Dynamic Client Service Escalations Agent at CoStar Group with a proven track record in customer support and issue resolution. Skilled in CRM systems, I consistently exceed performance metrics while enhancing client engagement. My strong communication skills and attention to detail drive successful outcomes in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Client Service Escalations Agent
CoStar Group
Richmond, USA
11.2022 - Current
- Provide front-line support for Homes.com and Apartments.com by handling high-volume inbound calls and customer inquiries
- Review and approve real estate listings submitted to the platform, ensuring accuracy, compliance, and quality standards
- Resolve customer issues by managing and responding to service cases via CRM systems in a timely and professional manner
- Educate clients on site features, listing performance, and account management best practices
- Collaborate with internal teams to escalate technical issues and improve service workflows
- Consistently meet performance metrics, leading to selection for special projects-including participating in a pilot lead-vetting team for Homes.com to ensure quality leads for agents with paid memberships
Veterinary Assistant
Hybla Valley Veterinary Hospital
Alexandria, USA
01.2022 - 08.2022
- Gather patient medical history and prepare for appointments
- Support veterinarians during examinations and assist in animal restraint
- Assist with surgical procedures and maintain sterile environments
- Communicate effectively with clients regarding pet care, medications, and discharge instructions
Prime Associate
Amazon Flex
Springfield, USA
08.2020 - 11.2021
- Packed and prepared grocery orders for online customers in a fast-paced warehouse setting
- Ensured accurate and timely order readiness for delivery
Banquet Server
The Country Club of Virginia
Richmond, USA
08.2019 - 03.2020
- Delivered exceptional service across various event types, from formal banquets to casual dining
- Created welcoming guest experiences through attentive and professional interactions
Education
Bachelor of Science - Biology
Virginia Commonwealth University
Richmond, VA05.2021
Skills
- Customer support and issue resolution
- Inbound and outbound call handling
- CRM and ticketing systems
- Quality assurance and listing review
- Client communication and engagement
- Animal handling and restraint
- Time management and attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Client Service Escalations Agent
CoStar Group
11.2022 - Current
Veterinary Assistant
Hybla Valley Veterinary Hospital
01.2022 - 08.2022
Prime Associate
Amazon Flex
08.2020 - 11.2021
Banquet Server
The Country Club of Virginia
08.2019 - 03.2020
Bachelor of Science - Biology
Virginia Commonwealth University
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