Alondra Marquez
Rockford,IL
Summary
Teller Supervisor/Universal Banker with 8+ years of experience leading teams and optimizing banking operations. Skilled in problem-solving, conflict resolution, and mentorship, fostering seamless coordination and high performance. Dedicated to maintaining compliance with banking regulations and delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Teller Supervisor/ Universal Banker
Stillman Bank
Rockford, USA
08.2023 - Current
- Lead team of tellers, optimize operations, and deliver exceptional customer service
- Mentor new hires, promoting skill development and maintaining high performance standards
- Conduct audits, ensuring compliance with banking regulations
- Assist customers with complex banking needs
- Resolve escalated issues promptly, maintaining strong client relationships
Universal Banker
Illinois Bank & Trust
Rockford, USA
09.2021 - 07.2023
- Managed diverse client accounts, optimizing financial strategies and fostering long-term relationships
- Meticulously processed complex transactions, ensuring accuracy and compliance with banking regulations
Religious Education Coordinator
Diocese of Rockford
St. Patrick's Church, USA
11.2021 - 06.2022
- Coordinated the religious education program, fostering spiritual growth and community engagement
- Trained volunteers, and organized events
- Mentored youth leaders, nurturing their spiritual development and leadership skills
Universal Banker
The Harvard State Bank
Harvard, USA
07.2016 - 08.2021
- Fostered strong relationships with clients and team members
- Provided comprehensive financial advice, resulting in increased customer retention and referrals
- Mentored junior staff, improving team performance and morale
- Resolved complex customer issues, turning challenging situations into opportunities for loyalty
Education
Some college (no degree) -
Rock Valley College
08.2014
High School Diploma -
Guilford High School
Rockford05.2014
Skills
- Problem-solving
- Conflict Resolution
- Mentorship
- Time Management
- Networking
- Event Planning
References
- Father Ariel Valencia, St. Patrick's Church, avalencia@rockforddiocese.org, 815-505-7471
- Jeannette Brooks, Century 21 Affiliated, mpettyb@gmail.com, 815-621-5148
Languages
- English, Native
- Spanish, Highly proficient
Timeline
Teller Supervisor/ Universal Banker
Stillman Bank
08.2023 - Current
Religious Education Coordinator
Diocese of Rockford
11.2021 - 06.2022
Universal Banker
Illinois Bank & Trust
09.2021 - 07.2023
Universal Banker
The Harvard State Bank
07.2016 - 08.2021
Some college (no degree) -
Rock Valley College
High School Diploma -
Guilford High School
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