Alondra Martinez
Houston,US
Summary
Experienced packager with a proven track record of completing work safely and efficiently using various tools and equipment. Professional warehouse worker of 2 years with a strong background in reviewing orders and packaging merchandise with precision. Skilled at managing multiple goals simultaneously to maximize efficiency and achieve positive outcomes. Capable of working effectively both as part of a team and independently. Known for punctuality and a strong work ethic. Resourceful customer sales representative with a year of experience in selling tile products. Committed to providing knowledge on products that customers inquire about and building customer relationships. Possesses outstanding knowledge of customer service principles and excels at multitasking.
Overview
4
4
years of professional experience
Work History
Customer Sales Representative
Floor&Decor
11.2023 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
Warehouse Package Handler
Home Depot Distribution Center
08.2020 - 09.2023
- Used hand trucks, pallet jacks, and forklifts to move materials
- Pallet jacks were used to transport items between warehouse locations
- Volunteered for extra hours and shifts during peak periods to meet tight shipping deadlines
- Double-checked orders for accuracy by looking over the containers, products, packaging, and labels
- Fixed equipment problems and malfunctions by troubleshooting to determine the source of the problem and performing mechanical repairs
- Checked for compliance with specifications and regulations by weighing and measuring products and materials
- Met production objectives by working quickly and accurately
- Inspected incoming materials and outgoing shipments, protecting both customer and company interests in order to maintain effective quality assurance standards
- Marked and labeled containers with accurate shipping information to avoid delays
- Moved packages using hand tools as well as automatic and semi-automatic equipment to prepare for shipment
Education
High School - undefined
Sanchez Charter Middle and High School
Houston, TX01.2022
Skills
- Shipping guidelines
- Communications
- Business operations
- Organization
- Team building
- Project organization
- Inventory management
- Operational improvement
- Patience and resilience
- Company policies
- Product knowledge
- Customer engagement
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Sales Representative
Floor&Decor
11.2023 - Current
Warehouse Package Handler
Home Depot Distribution Center
08.2020 - 09.2023
High School - undefined
Sanchez Charter Middle and High School
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