Alondra Morales
Phoenix,AZ
Summary
Motivated and reliable bilingual professional with over 3 years of customer service and sales experience. Skilled in managing multiple tasks, providing exceptional service, and contributing to a positive team environment. Proficient in Microsoft Office Suite, committed to learning quickly and adapting to new challenges. Seeking to apply my skills and experience to provide outstanding service and be a valuable asset to the team.
Overview
4
4
years of professional experience
Work History
Sales Associate
The Clothing Co.
12.2021 - Current
- Provide exceptional customer service by greeting and assisting customers, ensuring their needs were met and promoting store sales.
- Manage cash register and conduct financial transactions, ensuring accurate cash handling and end of day balancing.
- Assist store management with inventory counts, inputting data into the system and ensuring shelves were stocked as well as organized.
- Contributed to increasing customer satisfaction which led to increased sales and a loyal customer base.
- Answer phone calls and directed customers inquiries to the appropriate department.
- Assis in training new employees on store policies, procedures and best practices.
- Offer ideas for improving store operations, enhancing efficiency and ensuring a positive customer experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ05-2021
Skills
- Bilingual (English/Spanish)
- Teamwork and collaboration
- Multitasking and Time management
- Problem-solving and Initiative
- Exceptional customer service
- Fast Learner and Adaptable
- Training and Mentorship
- Microsoft Office Suite (Word, Excel, Outlook)
- Phone Etiquette and Communication
- Attention to Detail
Timeline
Sales Associate
The Clothing Co.
12.2021 - Current
High School Diploma -
Metro Tech High School
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