ALONDRA ORTIZ
Fairfield,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Waitress
Valley Cafe
10.2018
- Handled cash and credit card transactions and balanced cash drawers at the end of each shift
- Worked as part of a team to keep the dining room running smoothly during busy hours
- Assist in keeping the restaurant clean and safe for guests and other employees
- Greeting and serving customers
Hostess
Huckleberries
01.2018
- Welcomed guests in a warm and friendly manner
Cashier Customer Service/ Stocker Trader
Joe’s
04.2016 - Current
- Replenished merchandise shelves with items from the stockroom
- Assisted customers with store and product complaints
- Recommended, selected, and helped locate merchandise based on customer needs and desires
- Organized the store by returning all merchandise to its proper place
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Cashier
Panda Express
09.2014 - 03.2016
- Stocked meat cases
- Organized and positioned product cases in produce warehouse and walk-in cooler
- Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance
- Built attractive holiday and seasonal displays for merchandising program
- Developed positive vendor relationships
- Hand-washed dishes and glassware thoroughly
- Emphasized fast, friendly customer service
- Helped buss tables and prepare for next guests.
Education
High School Diploma -
Angelo Rodriguez High School
Fairfield, CA2015
Skills
- Quick learner
- Training and development
- Client-focused
- Dependability
- Punctual
- Time management
- Bilingual
- High-Volume Environments
- Food Sanitation
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Valley Cafe
10.2018
Hostess
Huckleberries
01.2018
Cashier Customer Service/ Stocker Trader
Joe’s
04.2016 - Current
Cashier
Panda Express
09.2014 - 03.2016
High School Diploma -
Angelo Rodriguez High School