Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Languages
Work Availability
Timeline
Hi, I’m

Alondra Santana

Apopka,FL

Summary

Experienced site manager ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals. Also proficient in payroll and maintaining a friendly environment between employees as we strive to meet the company's goals together day to day.

Overview

7
years of professional experience
1
Certification

Work History

Independent Management Services

Site Manager
11.2021 - Current

Job overview

  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Interviewed, hired, and trained new workers.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
  • Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
  • Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
  • Established team priorities, maintained schedules and monitored performance.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property's operations.

ALDIs Inc

Aldi Associate
08.2020 - 11.2021

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.

Bravo Supermarket

Customer Service
07.2018 - 08.2020

Job overview

  • Provided excellent customer service, addressing client concerns and requests promptly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

Wekiva High School
Apopka, FL

High school diploma
05.2020

Skills

  • Office Management
  • Section 8
  • HUD
  • Fair Housing regulations
  • Management
  • OneSite
  • Payroll management
  • Microsoft
  • Property Management
  • Property Leasing
  • LIHTC
  • LMSA
  • Team leadership
  • Site inspection and management
  • Problem-solving
  • Staff management
  • Site coordination
  • Conflict resolution
  • Site management
  • Multitasking and organization
  • Flexibility and adaptability
  • Documentation and reporting
  • Supply ordering
  • Strategic planning
  • Skilled in RealPage

Accomplishments

  • Maintained 95% or higher occupancy rate for entire length of employment.
  • Consistently received positive performance reviews.
  • Supervised team of 3 staff members.

Certification

Driver's License

Personal Information

Authorized To Work: Yes

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Site Manager

Independent Management Services
11.2021 - Current

Aldi Associate

ALDIs Inc
08.2020 - 11.2021

Customer Service

Bravo Supermarket
07.2018 - 08.2020

Wekiva High School

High school diploma

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